New York Sports Clubs

Come in this morning only to be met by the landlord stating he got a call the night before saying that they will not be operating anymore without warning and that they will be closing multiple locations in Brooklyn because of the bankrupcty. 👎👎👎
Oct 14th, 2020

Terrible experience, whoever is answering the phones has got to go. I called to cancel my membership and was given a snarky attitude and was told I needed to write a letter in order to cancel. This makes no sense to me what so ever. They are making a two minute process into such a big deal for no reason. Why prolong the process and make life difficult for people, especially in the middle of a pandemic? They are so money hungry and do not take other factors into consideration. Some people have medical issues and are unable to leave the house and shouldn't have to elaborate on their reasoning. Do yourself a favor and save your money and go elsewhere.
Sep 16th, 2020

Sep 9th, 2020

This is the ABSOLUTE WORST Gym ever. Very poor management as well. When you want to sign up for a membership, the management will call you hundred times a day to get you to sign up. Once you are a member they do not care especially when the membership dues increase without the member’s consent or in case you want to cancel. I tried to contact any of the managers regarding my membership due increase, sent emails, left voicemails and no one ever returned my call. I went in person and I was told to wait 15 minutes, guess what, I waited more than 1 hour and then still did not get to meet up with the manager. The front desk stated that I should have gotten an email about the increase but I never did. Regardless, they increased it without consent. When I decided to cancel, it was hard to get a hold of my cancellation status. They intentionally avoid speaking with you. The more times passes, the more they can get the monthly payments in. Also, they will tell you is only a $10 cancellation fee when you first sign up but IT IS NOT. It’s 2 months worth of monthly payments plus $10 and whatever they can get by avoiding and pushing the cancellation date. It is a disgrace. To top it off, this gym has very old equipments. They do not deserve any star at all. STAY AWAY from this gym.
Jul 20th, 2020

Gym facilities are"OK" - I got it for the boxing room but the space is shared w/ classes and although there are heavy bags, IF you can get the room to yourself you have to always find someone to hang it before you begin. However BEWARE Cancellation is a NIGHTMARE, for example if you move, you cannot "just" call up and cancel its either IN PERSON or by CERTIFIED MAIL and the process is filled with hoops to jump through, fees, unhelpful management and just general BS. It costs 70% of my monthly gym fee just to SUSPEND my account which is also ridiculous. Just this week received a double charge by them, NYSC support was unwilling to help. 1 star for "OK" gym marred by terrible management experience.
Jul 4th, 2020