Homelegance Furniture

Let me tell you about my experience with this retailer when I purchased my sectional sofa I was told that if is anything wrong with the couch at all I'd come to the store and they would take care of it but when the couch is taken on its own they pretty much told me to deal with coaster directly is the retailer where they get the furniture from the store didn't do anything they didn't change it they couldn't find the color so they pretty much told me there was nothing left they could do I wouldn't buy from this retailer if I were you they are not true to their words and they lie to you about the insurance that they have on the couch
Feb 24th, 2022

I didnt have a good experience at all! Every piece of furniture I ordered came damaged. Full Queen size Bedroom set and dinning room set all damaged and not assembled properly. The communication with the store is horrible and they dont value there customers. I paid in full and was treated poorly. It took them almost 3 months to rectify the problems. At no time was I offered compensation for there poor quality of the furniture and the time it took them to replace the furniture. I would definitely not recommend this store to anyone!
Dec 16th, 2021

Reasonably priced furniture selections. I have purchased some accent chairs in the past. (Good quality) I love their furniture!
Nov 13th, 2021

I'm waiting now for three months for someone to come and add more wood pieces to a bed that is still under warranty. I call the store, no response. I've been calling the store every other day and no one picks up or I ask for someone specific and he's never on the store. If the bed was made properly, I wouldn't have to keep reaching out.
Jul 24th, 2021

I would not recommend this place to purchase furniture. Customer service is only great when they ready to make a sale. Once they get your money it's a different story. I got a recliner couch paid in full with no problem. Couch was delivered with the recliner not working. The delivery guy said someone will follow up with me the next day. 1 week past and no one contacted me. No one pick up the phone in the store, so every time I have to take the time to go in person to the store. I went back 4 different times each time I was given a different excuse about manufacturing policies to replace the parts. I paid for a new item and expected to get the same. I didn't ask for refurbished merchandise. Again I was told some one would follow up with me, no one did. I tried calling no one answer. I will have to take time off again to go to the store. Like I said my experience was not great and I take the time to review so no one else has to experience this service. My next option is to call consumer affairs. VERY UNSATISFIED CUSTOMER.
Jul 3rd, 2021