Acura Of Bedford Hills

Amanda the business development manager and Edwin my salesperson, customer service was truly exceptional. All my needs and wants were provided in this vehicle. Amanda was very hands on and went above and beyond to make sure I was happy. Edwin was very knowledgeable and patient which was great because my new Integra is very different from my ILX. So I felt confident driving off knowing how to work my new car and not having to google it. From the beginning process to driving off I give them a 10 out of 10! Thank you so much!!
Mar 30th, 2024

Our salesman John Redmond was a pleasure to work with from the minute we met him. He made the entire process seamless. It was by far the best experience we ever had with any dealership purchasing or leasing a car. The entire staff was professional and Leno the finance manager was excellent. I highly recommend Acura of Bedford Hills. Thank you!!
Mar 9th, 2024

Ed Serino is the goat !! worked with my needs and gave a great price . Never met a car salesman so talented .
Jan 31st, 2024

Igor Minevich was awesome! He listened, took his time with me and got me all the information I needed and help set me up for a successful pick up my third Acura RDX from this dealership. Thanks a lot again. You are the best!
Jan 8th, 2024

I don't like posting negative reviews and I hesitated to write this until I read all the other comments out here. This dealer really needs to fix what's going on in their service department. We have been going to Acura of Bedford Hills since 2009. I will say that all of our sales experiences have good in that time. However, the service experience has gotten dramatically worse in the last few years. After my last service here a few months ago I've decided to start having my vehicle serviced at a different dealer even though its 15 minutes further away -- I just can't trust what this dealer tells me anymore. Just to highlight some of the issues over this time period: 1 - Attempting to inflate the cost/charge for a needed repair with a bunch of unnecessary additional new parts (at their marked up prices). This happened at least twice -- both times, when questioned, they claimed 'Acura says they have to'. I took the car the another Acura dealer and another Honda dealer for quotes immediately after and both dealers said the additional parts were not required to be replaced and were in good condition. Also Acura's own tech docs say they don't need to be replaced as long as they are within spec. And I'm talking $400 - $500 of extra parts, not $50. 2 - Claiming an expensive service was need when it wasn't...when asked why it was needed -- they claimed 'based on mileage not because of a problem' -- reviewed the maintenance schedule and called another Acura dealer. They confirmed it wasn't required based on mileage for another 45k - 50k miles. 3 - Having to debate with them to apply a TSB when the car was clearly exhibiting the symptoms. Then not following the full set of remediation steps/procedure defined in the TSB. 4 - On several occasions I've provided the service writer with technical details about an issue/concern to be diagnosed only to find out they didn't communicate any of the details to the tech. When I end up talking to the tech myself after 30 - 60 minutes of their wasted labor - they immediately got the issue. If the service writer isn't technical enough to communicate details to the tech, that's fine - but just let the customer talk to the tech instead of wasting time explaining it to the writer. 5 - Forgetting to do part of a service that was paid for as a package and then trying to charge a crazy rate to complete the missed portion when I returned a week later after noticing their mistake.
Dec 29th, 2023