Volvo Cars Of Queens

Jeff is super friendly but sucks that you cant test drive any car on sunday.
Jan 28th, 2023

We came looking for a particular car wed seen on the website.Tanya was a pleasure to deal with- she quickly got that we were there for a specific car and after a test drive we quickly arrived at a deal, with none of the usual nonsense that sometimes occurs in showrooms. The finance and delivery folks were equally professional. At our age (70+) weve had plenty of experience with dealerships and salespeople, and this was one of the best.
Jan 5th, 2023

Great service! Supervisor Brandon is v by very responsive online, by email and by phone. Tanya was super helpful and really familiar with the ins and outs of the process. Adam who we met with first was very informative, helpful and friendly. We highly recommend Volvo Cars of Queens!
Jan 1st, 2023

Tanya was great. She got us in a new Volvo within a few hours. Her experience made picking the right trim very easy. We are very happy w Volvo of Queens . Thanks Tanya!!
Dec 31st, 2022

My husband and I bought a 2023 Volvo XC40 here in early February 2023. First, the short list of positives: We love the car. Jess (Sales Manager) is great. She was a helpful presence in an otherwise catastrophic experience. Heres why you should think twice about buying from this location: - A huge lack of professionalism between the sales associate (Jerry) and the finance manager (Robert). From the moment we were approached on the floor, we experienced a lack of clarity, transparency, and helpful service. Wed ask a question and we were told, well get to that later. Rather than clearly explaining features of the car, we received countless hypothetical stories and jokes that didnt actually demonstrate the value of what the car could do. - Miraculously (because Jess stepped in), we actually decided to buy the car there. So we moved onto the financing conversation. Were sitting in the lobby of the dealer when Robert comes out and starts throwing numbers around and trying to have a financial conversation out in the open without showing us actual numbers or explaining *anything*. You know, important things like how did he actually come up with various interest rates or whats the value of different terms. When wed ask for clarity or transparency, hed almost laugh it off. He was constantly belittling us, thinking he was making jokes without a whiff of empathy for the fact that were about to drop a large amount of money. - As we got further into the discussions, my husband and I told Jerry that I would be the primary buyer and my husband would be the co-buyer. But when it came time to sign the contracts, it was the other way around. When I pointed it out, both Jerry and Robert responded like we had never said anything of the kind. When Jess was made aware, she was incredulous because she remembered the whole conversation! Instead of offering to fix it, Jerry and Robert (especially Robert) kept saying that it didnt matter over and over and he couldnt change it without having to hit our credit scores again. It felt like a threat and it did in fact matter because that is the way we said we wanted it done and it was completely overlooked. So it was yet another example of how we werent being listened to. We hope this dealer can make the changes that it needs in order for customers to feel heard, valued, and respected. Volvos are amazing cars and its a shame to see their brand tarnished by poor behavior and bad service. We do not recommend that anyone come to this location.
Feb 6th, 2023