AT&T Store

We saw Sajaira Hudson at the AT&T store in Styvesant Plaza in Albany about a trade in for an iPhone . She was super friendly, knowledgeable and effective and worked hard to get us the best deal possible . She is an asset to your company .
Jan 5th, 2024

Sajaira was outstanding in helping me straighten out my account, she represents the best qualities an AT&T sales rep offers to their customer!
Jan 2nd, 2024

I am beyond upset with my experience here because of the manager, Jim. I told him repeatedly that I did not want the most expensive unlimited plan and just wanted the basic one and he told me ok and signed me up for the most expensive one anyway. I looked to see why my bill was so expensive compared to what I was told it would be and saw what he did. He dragged out the process of me joining firstnet, told me I would get an account credit for the hassle and then when I didnt get the credit he said he couldnt do anything. We spent so much time setting it up and making sure I was verified and it took multiple visits and hours of my time. It was very stressful and inconvenient. Yesterday I received a notice my cell service would be turned off in 72 hours because I dont actually qualify and he put a completely different job in for me during the process without me knowing. Sajaira is absolutely wonderful and did not act this way towards me at all. She was extremely helpful, professional and without her I probably would have my service turned off. The only good part of my experience at AT&T was her customer service. If youre looking to get a phone line or anything else and Sajaira isnt there, go to a different store because Jim will make the situation a nightmare and will do as he pleases regardless of what you think you are getting. Firstnet was the deciding factor in me getting AT&T and I wish I knew I didnt qualify before getting through the whole verification process and saying Im approved, paying for months of service and then finding out that I dont actually qualify, that Ive been scammed and that my phone service is going to be turned off because of a mistake someone else made that I have to pay for. I would have gone with one of the various other carriers that has service for hospital workers that arent nurses or doctors.
Dec 22nd, 2023

The people working there wasted my time and didnt know what they were doing.
Sep 4th, 2023

Terrible experience with store Manager named James or Jimmy. Here is some background: I went into the store the day after Christmas to find out the value of my phone if I traded in for a new I-phone. I worked with the store manager to get a value on my phone, he said the value was roughly $830, when I asked is he sure because it was cracked he check my license, looked at the phone and confirmed the price was $830. What is more, he confirmed that I would be eligible for a monthly reimbursement of about $23 and encouraged me to purchase the 15 Pro. After completing the purchase, I said that I would back after I transferred the old information. When I went back I spoke with a different sales associate and she mentioned that the phone cracked would only be eligible for a trade in of $350. She went to state that he has done this several times and she often had to clean-up his mistakes because he constantly shares mis-information with customers. She advised me to come back in when he was there to speak with him directly to provide clarity. I went back in several times and he was not there. I got lucky one Thursday afternoon and he was there. The encounter was unpleasant. He told me a completely different story and backtracked what he originally said, made excuses, but never apologized for the miscommunication. I asked him if he gave the wrong information with the goal of just getting the sale and he denied doing so, but at this juncture, he is unreliable and untrustworthy. At the end of the conversation, he told me to have a nice life. Never in my life have I experienced such a lack of care from a service provider. His cavalier attitude made me feel as if I didn't matter. What is more, for the first time since I first became an AT&T customer, I am considering changing service providers to Spectrum because that experience was completely unacceptable.
Dec 16th, 2023