Budget Truck Rental

We came, exchanged cars for a mountain excursion. Everything went so smooth and frictionless. Recommended to all.
Mar 16th, 2024

I needed a truck and have rented with this store before. I've always been amazed at how poorly they treat the customers, but today it was my turn. I placed my Budget reservation early in the morning and confirmed that this store had the truck I needed. I arrived on time and saw lots of trucks in the parking lot. It took several minutes for the lady to acknowledge me, but was shocked when she told me that she had no trucks. She went on to say that another truck was going out this afternoon and another one tomorrow. I pointed out that I'd have my truck back by 2:00 p.m today. She asked, "Well what happens if you damage it.. then my customer tomorrow would be out of luck?" I looked at her in amazement, "I'm your customer today! Besides, I've rented trucks from Budget on numerous occasions and had never damaged a truck. " She wasn't moved and I went down the street to Uhaul. Reservations and customer service mean nothing here.
Mar 3rd, 2024

My friends arrived at Albuquerque late at night and had a pre-paid car reservation. Budget was not at all apologetic and gave them a 12 passenger bus. Both women were fearful of driving the "beast". Had we not been able to lend them our second car, they would have dramatically curtailed their vacation plans. Budget employees in both Albuquerque and Santa Fe were not only unapologetic, they were aggressively unhelpful. Do NOT rent from Budget Car Rental!!!!
Feb 27th, 2024

Would give 0 stars if possible. Don't go by the hours listed on the website or location. They open at whenever they want and won't apologize for being late! Staff is very rude, very unprofessional towards customer. When i went to pick up my rental, the staff arrived 30 mins late & was wearing airpods the whole time and didn't even bother answering any questions I had. I have been renting with budget for a long time and hands-down the worst rental experience I had.
Feb 4th, 2024

The person that answered the phone was incredibly rude. I was told they did not have any rentals available until tomorrow. I was in the middle of a sentence when I was hung up on. The only reason I called Budget was because Enterprise was completely booked!
Dec 13th, 2023