K-Ram Roofing Albuquerque

Aug 7th, 2021

May 30th, 2021

K-Ram installed a metal roof on a large shade structure. Timely and professional work.
Apr 8th, 2021

Mar 8th, 2021

Used these guys for a re-roof installation. As stated in the contract they were supposed to do a core sample to check for any wood damage and replace wood accordingly before installing the new roof materials. Day of installation I climbed up there to check the progress. There was no core sample and no wood being replaced. They were almost done installing the new roof material. Asked the supervisor why there was no core sample and he had no idea what I was talking about. I had to call “Cody” the guy that sold me on the roof. He apologized and had the crew do the core sample like they were supposed to. Turns out there were multiple sheets of wood and insulation that needed to be replaced. They had to start all over again. Good thing I climbed up there to look because they were just going to rush through it and would have missed replacing wood and insulation. Also by the end of the day the crew just left without saying a word. No phone call or text to let me know anything. They just left. There was still conduit piping lifted up off the roof so it didn’t look like they were done. Had to text Cody to ask what the deal was. He said that the roof was done and it needed to cure and that the crew would be back to put the conduit back down. 1 week goes by. Then 2 weeks. I had to “once again” text Cody to ask if they were ever coming back to finish and got no reply. After 3 days with no reply I had to call the upper management and complain. They apologized again and got somebody out there the same day to finish. I paid over $8,000 and feel like a made a big mistake using Kram Roofing. I’m usually not one to even bother leaving a review let alone a bad one. But even after making a huge mistake “which I caught” and having to start all over they still were very unprofessional. I just don’t want the same to happen to somebody else. Be very careful if you use these guys for any work. Make sure you check that they are doing what they are supposed to be doing all along the way. They will most definitely rush and not do very critical steps of processes if they are not being watched. Overall they are unprofessional. I feel they can not be trusted and have very poor communication. “ “Customer Please Beware” Services: Roof repair, Roof installation, Roof inspection
Feb 3rd, 2021