Nissan World Of Springfield

Quani James _{on Google}

Apr 8th, 2024

They tend to sell you something and dont honor the deal. You guys make sure you read those contracts and dont settle for whatever they want to give you. I feel like a fool. Lesson learned. Never again. And now my kids wont make the same mistake I did.

Mr Colvhitter _{on Google}

Apr 8th, 2024

Salesman Mariano is very professional and courteous.

John Quinones _{on Google}

Apr 7th, 2024

Lack of attentiveness by management. Poor customer service. Nissan recommended that I replace the transmission in my Sentra (95,000 miles) for the SECOND time in 4 years. The first time it was replaced the car had 71,000 miles. They couldnt explain how the transmission could fail after only 24,000 miles nor would they offer any meaningful financial assistance. The estimated repair bill ($7,500) would have been 5x the cars worth with no guarantee that it wouldnt fail again. I would avoid purchasing any Nissan with an CVT transmission.
Updated - April 8, 2024
The dealership did not make every attempt to assist me in the process. They left it up to me to work with Nissan Consumer Affairs to appeal the claim. They informed me there was nothing they could do to help. Only after I appealed the claim twice, did Nissan Corporate agree to pay 1/2 for the price of the transmission.
Yes, I have an issue with the quality of the car which you represent as an authorized dealership. The transmission installed by Nissan was done so at 72,000. The car now has 94,000 four years later and the code for the check engine light indicated that the transmission needed to be replaced again. The mechanic informed me that a rebuilt transmission was installed the first time. This was the first time I was made aware of that fact.
More than one month later, the car drives fine and shows no signs of a transmission in need of repair much less replacement. In fact, the check engine light is no longer illuminated. So while I am clearly unhappy with the quality of the car, I am suspect of Nissan City of Springfield's service recommendations. Check engine lights just don't shut off if the car is in need of such "critical" work.

Steven Kershaw _{on Google}

Apr 5th, 2024

Sales team is great to work with. We had a car and price in mind. They worked with us to get the deal done at the price we wanted.

Maria Kershaw _{on Google}

Apr 5th, 2024

Jurod Page and Kyle Cetin made buying my daughters first car a fast and easy experience. Highly recommend working with them and Springfield Nissan.