AT&T Store

Teresa Fennimore _{on Google}

Feb 22nd, 2022

Angel was extremely helpful and awesome... will definetly come back.

Delicious Nougat _{on Google}

Oct 11th, 2021

I received excellent customer service from Morgan. She was able to set me up with exactly the plan my business needed and helped me use my existing equipment to do so.

Carol Nicolai _{on Google}

Sep 10th, 2021

Very helpful. Nice staff. Always good Service at AT&T

Cynthia Kasprzak _{on Google}

May 13th, 2022

I was in the store to purchase a new phone and to transfer my old phone to a family member. When the salesgirl saw my old phone the keyboard could be seen on the white screen and she said when that happens it means the phone is getting old and did not have much more of a lifespan. So I decided to purchase a less expensive, second phone for my family member rather than transfer my old phone over. During the purchasing process, the woman told me that the plan I was switching over to with the new phones was a much better plan with much better data. The first thing I asked her was how much the data plan would be as I know they can be quite expensive. She told me it would cost nothing. She said it came with the plan and that I would not be charged for it and that the only extra charges will be for the financing of each phone. She was very polite, courteous, and helpful and went the extra mile so I never expected her as being dishonest. Fast forward, I received my first bill and it was nearly triple my last bill before purchasing the phones. I reviewed the bill and saw that the "free data" she assured me that I would be getting was costing me $65.00 per phone, for an increase of $130.00 per month in my bill. She also added insurance on the phones at $17.00 per phone, which I did not ask for. Then there was the $5.00 per phone fee for the privilege of upgrading my phone once I paid these new phones off. A privilege to upgrade fee? Why would anyone want to pay for that? I know I sure don't. When I figured all these additional costs out, this woman had increased my cell phone bill by more than $2,000.00 per year. I was furious when I came to realize this. I was especially angry at the thought that his woman deceived me. Maybe she thought since I was from out of town she wouldn't have to worry about reprisal. I don't know. I was furious! I immediately called customer service at AT&T to voice my complaint! I apologized to the woman for my tone of voice as my anger was not toward her, however, as an AT&T customer for over 20 years, I could not get over the thought that this was done to me. Is this how AT&T values its loyal customers? By snooking them into an enormous increase in their monthly/yearly bill? Thank goodness for the women who helped me with customer service and straightened everything out for me. The customer service woman also told me that they are getting more and more complaints from people complaining about being charged for services they did not order. She also asked me if I could find out the employee ID or name of the person who I dealt with when purchasing my phones. They said this has to stop! I understand the sales reps work on commission? If so, this woman gave herself a whopping payday at my expense and I do not appreciate it at all. The next time I am in the area you can bet that I will be in to find out the identity of this woman! This is no way to do business! BTW, I am also a senior citizen! Shame on her!

Giovanni Gonzalez _{on Google}

Feb 24th, 2022

These is the second time Ive been there just to waste my time I had a problem with my data connection, nothing was loading non of my social medias was working I thought it was my phone at first so I updated to the latest IOS and nothing still with the same problem, the guy at the AT&T store told me that because I have the started pack Im not getting priority service because I live in a crowded area that for order to fix my problem I need to get a more expensive plan to get priority I didnt like the idea so I called AT&T and the guy I talked to saw that I try to put my SIM card on an old phone so some restriction where apply to my account all he needed to do was to remove dose restriction and wala!! Problem solve but off course the guy at the store didnt know that because they are very poorly trained all they care about is to make money and try to take that money from customer without being honest what so ever and by the way the guy I talked to stinks is the short Spanish guy loco si lees esto espero que sepas que tienes un olor extrao no se si es tu boca o que pero tienes que tener a tus compaeros de trabajo locos