Woodman's Forge & Fireplace

STEVEN HOFFNER _{on Google}

Sep 23rd, 2021

This is a very hard review to write, so please let me explain.
Woodman's Forge & Fireplace is an excellent place to shop for your wood heating supplies, the owner and customer service is great along with there selection of pellet stoves and wood stoves along with everything you need or might want for your heating needs.
(with that being said for this portion I would give them 4-1/2 STARS )
Now for the review of the installation of the pellet stove that was purchased.
Two young men arrived to install the stove, both of them very polite and respectful,
But they were at the house for over 6 hrs, to install a pellet stove.
they arrived with the bare minimum of tools and no extra supplies, which i found quite concerning seeing how they had a trailer with them with no extra material.
( they should of had everything they needed for what ever situation arose )
The installation of the chimney pipe that had to go through the ceiling went in well,
unfortunately the cold air intake that went through the side wall took the majority of the time when it should not of. They ended up just throwing the pipe in so sloppy that you could see out side. This should not of happened especially with Homedepot a mile down the road they had every means to get what they were lacking in order to do the job right.
Needless to say i had to rip out the cold air intake pipe and reinstalled it the right way and the way they should of done it. These installers seemed to of had no construction experience at all.
When you pay to have the pellet stove installed you need to make sure that the installers are fully qualified and competent to do the work professionally.
( so it is for this reason i am giving this poor review)

Marijane Welford _{on Google}

Sep 17th, 2021

I had my Harmon pellet Stove cleaned which I bought from Woodman's. As always service was incredible. I highly recommend Woodman's for all your pellet stove needs.

Aaron _{on Google}

Sep 12th, 2021

I purchased a Ravelli pellet stove last year from these folks. It was a mess from day one regarding the pad - they brought one over that was broken, and then I had to wait weeks for the new one to come in. Finally the stove was installed, and it worked well.
Fast forward a year. We are trying to get the stove fired up to prepare for the Fall and the dipping temperatures, and there's no technician on staff to support us. There are no alternative companies in our area that do service us. We have a stove that we cannot get repaired.

Bob Allegatore _{on Google}

Jul 31st, 2021

Ive purchased lawn tractors, leaf blowers and chainsaws (new one today) there and they always treat me great. The staff are knowledgeable and helpful, tolerant of my nonsense (I came in late and needed lots of assistance at the end of their day on a Saturday), and fair. Their service department is very capable and helpful as well. I feel lucky to have a place like that right here in East Wakefield!
(Edited to fix a typo)

Ron Ramsden _{on Google}

May 6th, 2021

Nice selection of wood and pellet stoves with knowledgeable staff. 20 minutes before the scheduled arrival time for installation of my new stove ( which I took day off of work and drove an hour to meet them) they called and said sorry they had to cancel a guy called in sick). Just a sorry, then had to wait two more weeks for install. office staff was unresponsive and didn't care they put me out. The install guys were Great. Very Very knowledgeable and very neat. I thought the customer service over the phone as the issue was on their side could of been 100 better