North Conway Grand Hotel

Christopher Durning _{on Google}

Apr 9th, 2024

We made no special demands or special requests. We were simply checking in. Stephanie, who checked us in, never smiled. She was unpleasant. She just went through the motions. We drove 3+ hours to get to the hotel and we spent $400+. Any guest deserves better. I know the rooms are nice and clean and the location is good, but I would rather have checked in electronically had that been an option. We didn't even feel comfortable to ask a question.
This hotel used to offer a continental breakfast.
When we checked out, Stephanie, unfortunately, was the one we had to deal with. No change in her demeanor or attitude. This is our only interaction with a hotel employee, and Stephanie failed miserable. It was a terrible experience.
Food & drinks: No complimentary breakfast.
Noteworthy details: The rooms are clean and nice, and the location. The service was absolutely terrible. Stephanie is not an asset to this hotel.

Melodie O'Leary _{on Google}

Apr 3rd, 2024

We loved our stay here. Pool was clean as was the room. My only thing is it would be great if there was a continental breakfast or something like that.

Cassie Loignon _{on Google}

Mar 29th, 2024

Easter at the Grand Hotel This place deserves the 5 stars. This is a 100% unbiased review. Some of the reviews I read were just terrible. I couldnt understand why? We absolutely loved our stay. Staff is very friendly and accommodating. The location is in the center of shopping and great places to eat. The room was clean and very welcoming. They offer so much for everyone. On-site spa with amazing massages. Movie theater for kids. Rooms have DVD players, and they have an extensive library of movies to pick from. Plus much much more. If you are looking for a place in North Conway that has a little of everything then the Grand Hotel is where you need to be. We will be back! THANK YOU GRAND HOTEL

Ken Richard _{on Google}

Mar 26th, 2024

Staff was super accommodating and friendly.
Room was clean..bathroom and jacuzzi were also as you would expect.
I would recommend going to an offsite restaurant for breakfast.
The 15.95 breakfast was what some hotels include with their rooms.
Did not have dinner there but the prices seemed very reasonable.
Will definitely stay again!!