PANDORA Jewelry

Poor quality metals, as the three bracelets with charms my wife owns all tarnish. Even with a cleaning at Pandora, within a month or so they tarnish. Overpriced, low grade metal used!
Mar 26th, 2022

Nice store with a large selection. Staff were very friendly and helpful.
Feb 24th, 2022

Beautiful jewelry! Very helpful.
Feb 14th, 2022

Excelente
Feb 1st, 2022

Short summary: This store's customer service is awful and made us feel incredibly undervalued. Our sales person was unprofessional and blatantly rude for no reason. I've spent about $500 at Pandora just within this month for myself and others--I am not at all impressed or even satisfied with my experience at this Downtown Summerlin store. I don't recommend this business. My friend and I have Pandora jewelry and wanted to shop for more rings together. We went to this location to get our rings cleaned (a service that Pandora advertises and entices people to use if they need to and ever come by a store). We also wanted to try on more rings to let our partners know what styles we want them to buy for us for Christmas (we went on 12/17). After waiting about 10 mins to have a service rep become available, we were called by Nikole. She began at a low note and only went further and further below customer service standards. First, she barely welcomed us and literally began with "I'm hungry" after my friend asked, "How are you tonight?" Then ignored us for a long while as she cleaned up from her last customers. After getting going with viewing rings, we asked if we could have our Pandora rings cleaned (we had 5 rings total between the two of us). She ignored the request to clean rings. I asked a question about the size of the "stones" and she replied, annoyed, "Pandora cuts their own crystals, we don't have stones." Didn't even answer my question. Sorry I don't know Pandora's history front-to-back? At this point, it was as if we were profiled as just trying rings on and not buying anything. Like she was "wasting her time" (she literally says this at the end of my story, so hold on). Anyway, there are 3 more examples of the unhelpful and uncalled for attitude but I dont want this review excessively longwhich included terse one-word answers to questions, not explaining sizes, saying we can look at the online catalog instead. Yes, we can look online but trying stuff on in-store is so important for the decision to purchase a piece of jewelry. But those examples of treatment werent even the worst part. At the end of trying on a few rings and not liking how we were treated, we just asked again to please get our rings cleaned. She then ignores us, looks to another group and says, Next in line. How awful. We say excuse me and ask for a third time to simply clean our rings. This is where she goes from bad service to blatantly unprofessional. She glares toward the people (two parties at most) behind us and said "There's a line, you're wasting my time. I guess I'll just throw them in." Then huffs and goes into the back room. At this point, we just leave. My friend managed retail, so she understands the busy season and that times get stressful, but you just can't maliciously degrade customers. Especially since we were paying customers that literally had 5 rings altogether on our fingers as proof that we supported Pandora--not that it should have mattered. This Pandora worker showed terrible service and absolute unprofessionalism. We were appalled at the treatment. Please do better in hiring qualified representatives. And don't make customers feel bad for using the services Pandora promises.
Dec 29th, 2021