Veronica Edwards-O'Brien - State Farm Insurance Agen

Does not answer the phone. Its impossible to reach this office. Weeks of daily attempts, with no success, finally culminated in changing agents to another State Farm location. (The new agent I picked is great!) Highly recommend to stay away from this location. They have zero interest in helping clients. Im not even sure this agent is still operating as a business. Its as if they just vanished and didnt tell anyone.
Mar 3rd, 2024

Always prompt and helpful, immediately came back with home and auto insurance options for me when I was struggling to find the right insurer. Been a joy!
Feb 24th, 2024

State Farm has been my preferred agent since 2014. I've never experienced a lack of customer focus, integrity, attention to detail, failure to respond, and billing issues until insuring my vehicle with the Veronica OBrien agency. Even after filing a complaint when the office attempted to move a separate policy, this agent showed no accountability or interest in contacting me with an explanation of actions. I wouldn't recommend this agent.
Aug 11th, 2023

Veronica and Tammy are the best! Speedy responses, amazing customer service, and always get me everything I need! Great staff and Agency.
Sep 1st, 2022

I have been a customer of Veronica for 10 years and have never been able to speak to her directly. On multiple occasions I have called her office to discuss changes to my insurance policy, as well as adding coverage on a new vehicle, boat, and home. THEY NEVER ANSWER. Not only do they not answer the phone when I call during business hours, but they also never call back. On at least 5 occasions this past 3 months I have called and gotten no answer. I will leave a message detailing who I am and what I am calling for, yet I still get no reply, even after 5+ business days! State Farm is still a fine option to consider for insurance, just please, for your own sake, do NOT use this agent. Save yourself the headache and find an agent with good reviews who will actually answer the freaking phone. There is so much more this office has done over the past year that has caused me a lot of unnecessary stress that could have been avoided if I had done more research and chosen a better agent. Please listen and save yourself the headache!
Sep 11th, 2023