T-Mobile

By far the worst company I've ever had to do business with... they don't even deserve the 1 star rating google forced me to give. I signed up for home wifi, BYOP unlimited "magenta" cell phone service (over the phone), and a smartwatch after calling their T-Mobile #, with what the actual store called "Care team" as if it weren't part of T-Mobile! For whatever reason they were unable to verify their SIM card that they sent me, to set up cell service, so I was told I needed to go physically go into the store, by "Care" staff on the phone, once there I was told by an associate that I had to start a new line of service because the unlimited phone line, that was already open on my account, could not be used but gave absolutely NO reason or explanation as to why! And then told me that I had a finance agreement of $700, on a $160 smartwatch... WITHOUT my knowledge or consent (but was 1000% WRONG)! And when I became upset and frustrated with no explanation or solutions to any of the issues I was having with their service, the store associate told me there was nothing she could do to help me and that I had to get on the phone and call the "Care" and speak to them, since they were the ones who established service! The people in the store claimed they couldn't even cancel my service! All the associate was there for, was to hold the counter down, incase it grew legs and decided to walk tf off and after what I had to deal with, I would be surprised if it didn't! Absolutely disgusting in store customer service! I'm still trying to figure out how they sleep at night, knowing the way they treat customers! Overall good "Care" telephone customer service, got my sim card working and even threw in a 2 months worth of credit to my account for all the troubles! Even after all that, you still couldn't pay me enough to step foot in their store or join their network... ever again in my whole life!
Mar 27th, 2024

I just popped into the Liberty TMobile with questions about our new phone plan and the associate was so helpful! I left with all of my questions answered and they went above and beyond to help me create my T-Mobile ID so I can access my account easier next time. Thank you so much! I usually have so much anxiety about going into the store but this was a very pleasant experience. I dont want to butcher the spelling but their name on the tag started with Mar.
Mar 18th, 2024

Always busy and understaffed, like most other locations
Feb 24th, 2024

Called in to get clarification on an issue I was having with my phone and the employee seemed very disengaged during my conversation with them. They provided me with very little useful info after their initial response simply put was "I don't know". Consider shopping other providers or stores before using these guys
Feb 21st, 2024

Maricarmen was the best! Before the new year I had decided to make the transition to T-Mobile with my boyfriend but we had wanted to wait until after the new year when we had the funds. She helped us so much in getting all the information and costs so that way we could plan. Today we got our phones and she honored a promotion that was going on when we had first spoken and she was incredible. The process was simple and easy and she knew what she was doing! Great personality and very informative and the rest of the crew were incredible kind as well.
Jan 31st, 2024