Dr. Lori Bennett

Sep 24th, 2021

All of the ladies were awesome!! I think we've found our "spot". My partner and I have been looking for an office we genuinely like for the past three years. Thanks so much ladies!!
Aug 3rd, 2021

Dr..Bennett is the best eye Dr. I have ever been to. She went way above and beyond to make.sure I will get the best glasses for my specific needs. The rest of the crew were super nice, fun, and a joy to work with. Heather has been there every time I have been there and she is awesome! She is very knowledgeable and I am pretty sure she holds the whole operation together. Not sure what they would do without her. Awesome job everyone!
Jul 31st, 2021

If I could give zero stars, I would. Dr. Bennett is very nice and knowledgeable. However, the other staff, while nice and pleasant, have NO idea what they are doing. My daughter’s prescription for glasses was supposedly sent to our insurance 16 days after her eye exam, then her info was filed in the already done file. No follow up. After I called a month later to ask when the glasses would be in, I was told our insurance/lab is very slow but they would check on things. Well, I called back 2 weeks later to tell them that our insurance/lab NEVER received the prescription. The employee had no excuse, but said she’d send my daughter’s prescription to their lab and the glasses should be in by the end of the following week. I called back 13 days later to find out still no glasses. I was told someone would call me back the next day after they spoke to their lab. Seven days later I call to tell them to cancel our order, reverse the sale, and restore our vision insurance benefits as we aren’t waiting any longer. The office manager, who I hadn’t ever spoken with before, and apparently didn’t know anything about our whole saga, then informed me that my daughter’s glasses had actually arrived in the store 2 days before, on a Saturday. Yet NOT one person had called to tell us. Even though our insurance paid 100% of the cost, we told her we didn’t want them as my daughter had found a pair at Target that she liked better. Kudos to Dr. Bennett for the exam, and to manager Debra for getting our benefits restored. However, the rest of the staff have no idea what they are doing, have no customer service skills, and have no concept of following up on things, nor do they call you back like they say they will. RUN quickly to some other place!
Aug 23rd, 2021

Very disgruntled staff answering the phones. I tried to set up care here. The first woman was pleasant and told me that they were shifting things around as one doctor had a family emergency and she would call to confirm my appointment. I never got a call back. Before I went to the office I tried to call to confirm I had an appointment that day. I got a different woman and she was anything but pleasant. She lectured me on how I didn’t have an appointment, a lot of times I was available wouldn’t work as they were changing their hours, and made a comment how she regretted taking my call and should’ve let the machine take my message. If you want better service. I recommend Lee’s Summit Eyecare Associates. They were great and won’t lecture you when you are trying to set up an appointment at their office.
Jul 16th, 2021