LensCrafters

Marlene Haley _{on Google}

Apr 9th, 2024

The employee that assisted me (Lori) was friendly, professional and knowledgeable. She helped me figure out insurance coverage and glasses that looked good on me. She made the experience a positive one!

Julie Borgman _{on Google}

Mar 28th, 2024

I have been a customer for years. Exceptional service as always. You definitely get what you pay for in customer service. Try to get that from online shopping!

Rin Williams _{on Google}

Feb 20th, 2024

staff has an attitude problem

Sunny Morse _{on Google}

Mar 29th, 2024

I called after ordering my glasses and I thought the cost was higher then it should of been so looked at my receipt and then called and talked to Lori that helped me and she was rude and did not want to explain and short with me and it there were no explanation of the cost....the frames I picked out were 147 and my insurance covers up to 130 so should of paid 17 and then lens are suppose to be 25 and she charged me 95 so she said when I called 25 is for plastic lens ... I was not asked if I wanted plastic or the more expensive lens all she asked was if I wanted the bifocal part higher to which I said yes nothing stated that I had to have the more expensive lens and when I asked she just said ok and hung up ... there was also suppose to be 30 percent off of frames if bought complete glasses and I did and no discount so I will not buy from here again either very upset and feel
Cheated severely

A-Team Travels _{on Google}

Jan 3rd, 2024

My husband and I had a really great experience here. It was very easy and convenient to make an appointment for us both online. The staff that we worked with were very friendly.
Denise checked us in for our appointment and performed the preliminary steps to prepare us for seeing the doctor. She was very professional and personable. We shared great conversation and laughs and she really helped set the tone for a great appointment.
Dr. Lookhart was equally engaging and very professional as well. He has a wonderful sense of humor and we too shared a lot of laughs. He was very patient and answered all of my questions and concerns. I felt the exam he provided was efficient and thorough. I've never had so much fun having my pupils dilated.
Last but not least, Cassie assisted us in looking at eyewear options. She assisted me in locating a pair I'd purchased awhile ago and discussed options on how I might obtain them again. She was very upfront with us about our vision insurance benefits and didn't play any "insurance games" with us which I really appreciate.
I'd highly recommend this business. It's clean, modern, offers a great eyewear inventory and most of the staff is truly AMAZING!!!
Update 12/31/23: We went in to pay the store a visit because we'd forgotten the item numbers for the frames we looked at. Denise, Dr. Lockhart and Cassie were all there and it was great to see them again. Lori assisted us this time around and it was a stark contrast from the assistance we received at our initial appointment. She seemed bothered by us being there and reluctant to assist. She was curt, unprofessional and really borderline rude. I wasn't impressed by her personality or the service, or lack there of, she offered. It wasn't enough to not make me want to return as a patient but I'd avoid working with her again at all cost.