Fairfield Inn

Mar 27th, 2024

Nice and clean with good service and a decent breakfast
Jan 10th, 2024

Dec 7th, 2023

Jeanne is a asset to the organization for many reasons and made my day
Nov 7th, 2023

Let me tell you a little story. This story is about a hotel that has kind, well intentioned staff, but is in disrepair and not up to snuff for the Marriott brand! This husband and wife checked into a room. The husband crawled into bed, but found his nightstand lamp didn't fully illuminate for reading and the light fixture itself was falling apart. Being capable he swapped the bulbs, but in the end it wasn't the bulb that was the problem. The next day the wife awoke and took a shower. Within minutes she found her ankles drowning in pooling water that wasn't draining. The husband sat down on the pot and found it to be more akin to a rocking chair than a toilet. Even more concerning the rocking tank may have been leaking on the floor The husband went to the front desk to speak to someone about the maintenance issues. The staff was responsive to the concerns, apologetic, and suggested they change rooms. Before they changed rooms the clerk permitted a preview of the new digs. At first glance the new room looked fine, but after four more nights it too was not up to snuff and had its own peculiar issues. The room and fixtures were also in disrepair. While the tub drained, it looked like a angry person had beaten it, with multiple porcelain chips and rust protruding. The sink too was cracked. But the most mysterious and disturbing thing was the sofa that was covered with an aftermarket neon orange cover. The husband and wife were perplexed by this cover, but too scared to look beneath it. What might they find? Would it be stained from a a bad night of partying or worse. Hopefully a criminal mystery would not be discovered? The husband and wife concluded the stay at this hotel, but vowed that they would never return. The moral of the story is three-fold. First, maintenance matters to your guests. Leaving things in disrepair doesn't earn you accolades. Second, a kind and thoughtful staff rewards you with 2-stars, instead of one. However, the most important lesson is destroyed couches need to be replaced, instead of covered up. God knows what's under there, but I can say with certainly they will let someone else find out.
Feb 27th, 2024