The Callaway Bank

Friendly, fast service
Oct 10th, 2023

It's the best bank around
Oct 24th, 2021

75% of the people at this place are rude, unprofessional, and/or condescending. The management doesn't care and doesn't respond to complaints. I grimace whenever I have to call them, afraid that "Nick" will be the one to pick up, he likes to argue with the customers and he's also extremely unprofessional in every way there is. He's the worst, but he's far from the only one, it emanates from the top management all the way through the organization. Additionally, they don't listen to their customers at all. All their talk about hometown values and small town attitude are just talk, they're way worse than the big banks. Do yourself a favor and pick a different bank.
Dec 30th, 2020

Update 8/19: I've added two more stars to my review. Callaway responded to me here and the branch manager reached out to me too. I appreciate that; it shows they do care and I'm confident that the issues I and other reviewers raised are being addressed. I look forward to a return of the excellence service Callaway has provided in the past! I don't know what happened, this was once a great bank with fantastic staff who provided top notch service. Over the past few years the service has become mediocre. Closing the lobby is a major inconvenience and the service at the drive through varies from mediocre to terrible. A week ago the drive through was closed when I arrived to make a deposit - I assume there was a technical glitch or a staffing issue... Anyway I just can't recommend Callaway Bank, unless you can do everything online which is something that seems to work well.
Apr 5th, 2023

This has been the worst bank I have ever been to the online banking works about 1% of the time and the telbanking never work and you must have pin that no one knows about and I cant even go to the bank to figure out all this stuff because it is by appointment only I will be changing my bank this weekend.
Aug 9th, 2020