Water Mold Fire Restoration of Minneapolis

Krista Alexander _{on Google}

Oct 30th, 2021

This mold removal company is truly an expert in removing mold. I really liked their service and I'll recommend it to everyone.

Jillian Anderson _{on Google}

Oct 30th, 2021

We went through WMF for an estimate on mold remediation. The process of the estimate was fine and speaking with the customer service representatives went well. The trouble we ran into was with our area's project manager, Ryan. He was unreliable with returning our emails and phone calls. We are getting a home renovation loan to deal with the mold issue we are having and even though our contractor explained several times and in detail what Ryan needed to do to get paid the way he wanted to, he was unwilling to cooperate with us and after months of trying to get in touch with him and his company, we had had enough. We are seeking help outside of this company. The customer service from the representatives and from the gentlemen who came out to provide our estimate was very nice. However, Ryan made it extremely frustrating and difficult to work with this company. I would not recommend this company.
Ryan insisted we pay 50% up front and 50% after the work had been completed. Our home renovation loan required a breakdown of labor and materials in order to do it that way. Ryan would not do that. He wouldn't accept payment after either. He refused to even attempt to work with us and simply ceased all communications and denied our business.
Also, their communication was terrible! We would call and call and would not receive a call back unless we spoke to Ryan himself. The employees were somewhat friendly and helpful, but Ryan 100% lacked customer service, cooperation skills and overall etiquette.
I would also like to add, the reply to this post is a blatant lie. It took several attempts of reaching out to get replies. I don't know who they are kidding. I had multiple people trying to reach out multiple times a day. Service: Mould inspection

Matthew Holmes _{on Google}

Oct 29th, 2021

After reading some good reviews, we decided to go with Water Mold Fire Restoration to remediate the mold in our home. Unfortunately, our experience was nothing like the positive reviews. We could not trust this company to complete the job with expertise and thoroughness. We could also not trust management to provide quality customer service. A couple other hiccups aside, after the job was not fully completed—mold remained—the solution was to charge us more money. Therefore, we decided to turn elsewhere to take care of the mold. After expressing our complaints to little avail and a phone call from the area's project manager/COO lacking a genuine quality of customer service, we could not sign the "Certificate of Satisfaction." Please consider any of the other negative reviews before doing business with Water Mold Fire.
A positive experience we had with WMF is when we requested that the technician return to help resolve a lingering issue from that day's work, he kindly returned. Service: Mould removal

Gary B. Allen _{on Google}

Sep 10th, 2021

The process with them was good. They delivered good quality mold removal services. They worked efficiently and made sure to keep my requirements in mind.

Melanie Richards _{on Google}

Aug 6th, 2021

They responded promptly to our water damage cleaning needs. I always recommend them for repairs due to their excellent customer service and on time restoration.