Five Star Store It - Lansing

It is a clean, well secured space with plenty of surveillance and great prices! The staff here is absolutely amazing as well, very polite, attentive and keeps a great look out on everything. They drive around the storage area making sure everything is secure and clean first thing in the morning and multiple times a day. I'll never go anywhere else in lansing for storage! Thank you for all your hard work!
Sep 20th, 2021

this is the second or third time where No one could get 24 hr access like they additive. but they want. to chargee for 24 access. this is a not right. I pay for 24 hr . every day should be pro rated for no access.
Aug 9th, 2021

Do not rent from this storage unit Roof leaks and Manager refuses Manager to move to dry unit or address the situation or correct it!
Jul 14th, 2021

Jul 13th, 2021

Cannot gain access to unit for over a few weeks due to system not working and they are projecting over a month to be repaired. Ok so i am a day late get charged a late fee. The hours they say they are there does not work with my schudule. Thats why i choose a 24 hr storage. I asked for a discount since i am unable to occupy or gain access to site. When i signed contract i was assured 24 access now they tell me they have the right to change the hours of access anytime. The person to whom i spoke to on 07 21 21 was rude and told me just pay the bill and would not give corp number or address and also said after paying bill that i could remove all things stored there now. What i paid the next month billing with no discount or access to my property according to their advertising. How am i suppose to move my things if i cannot gain access. WORST CUSTOMERS SERVICE EVER!!!## I WILL BE CONTACTING AN ATTORNEY TO SEE IF I HAVE ANY RIGHTS. THEY DECEITFUL BUSINESS!!!!!
Aug 11th, 2021