Lansing Ice and Fuel

Fast service and good prices. Automatically come out and keep my propane tank full so I dont have to worry about it.
Jan 27th, 2024

We've been customers for several years now and feel Lansing Ice & Fuel is head and shoulders above our previous suppliers of propane. Reliable, fairly priced and always helpful, we can't ask for more. Highly recommended. UPDATE - Two years have passed, and they have consistently gone above and beyond to provide the best service possible. Thank you!
Jan 13th, 2024

Editing to respond: Thank you for the response! That's not what we were told on the phone. I wish things had been relayed better to us. We were left without heat even with a $0 balance. Additionally, if there was an open balance, Google reviews shouldn't be how you inform a customer. Seems like you're trying to "disqualify" my review. Which just proves my point that there is no genuine regard for the customer. **** Their way of business was not customer friendly. Failed to inform us they were switching our account. Rude on the phone when we were trying to figure out what happened. They also have a lot of additional hidden fees. Do not recommend.
Dec 25th, 2023

Quick and easy, always show up on time! Enjoyable to talk to!
Nov 29th, 2023

Editing: while I greatly appreciate you reaching out, google reviews would not be the best setting for such conversations. Our business could have been kept with one key component: communication. After my surgery when the auto-pay did not go through, and I called you guys to discuss, at that point in time, or the next week when the bill was paid in full, it should have been brought to my attention that we were being switched to will call. 1 word, communication. Room for improvement on your end. Shoutout to Avery Fuel for communicating and expressing customer care as a priority! Labeled as "High Risk" for being late on 1 payment during a surgery. Paid in full, all caught up. Company changed my contract without informing me, now in January in Michigan with a 2 year old daughter I am without Propane/Heat. Rude on the phone, would not let me talk. Tried to upcharge me on price of propane and charged for a delivery fee. Not doing this anymore, I am switching to Avery. My perfect credit score does not label me as high risk over there.
Dec 29th, 2023