David Whitney Building

Great time in the art gallery with Detroit based AmplifyX for the first NFT live event in Detroit history
Sep 28th, 2021

The staff are always friendly and helpful. The valet is quick to bring your car to you. The architecture of the building is stunning! The hotel offers a bar on the main level. The location is PRIME! There is entertainment, parks, restaurants, and bars in close proximity. The elevators are SECURE! Unlike the Double Tree, you need your room key to use the elevators at the Aloft. Only Aloft guests have access to the elevators to the rooms.
Jun 3rd, 2021

Mar 30th, 2021

Feb 13th, 2021

My fiance and I was just married on 11/15 and we decided to stay at your hotel after the ceremony. Overall, my stay was wonderful; Jelene assisted with checking and provided follow ups to validate that our stay was as pleasant as possible. But, I was extremely concerned our very first interaction with your staff. Our first interaction was with your Operational Manager, Carlos. When I approached Carlos to check-in, while my husband was talking to valet, Carlos informed me that according to your check in policy; the name on the reservation has to be present. I didnt dispute your policy, I was not happy with the way Carlos handled the situation. He was very arrogant and not very friendly. He didnt provide any accommodations and he totally ignored me when my husband came to the desk. He was very stern and rude. I, then asked that the young lady standing there to assist us with check in; and this was Jelene. Rich Jones reached out to me and when I advised him of this, I never heard back from him. TERRIBLE CUSTOMER SERVICE from upper level personnel. Shame on you!
Aug 8th, 2020