J.B. Robinson Jewelers

Stefanie dB _{on Google}

Sep 21st, 2014

I went to JB Robinson to have the battery of my watch replaced, I’m new in town so I don’t know a good watchmaker yet but decided to give this place a try. Terrible mistake…
After ensuring me they could replace the battery they told me I should come back in 15 minutes and it will be done. After 10 minutes they called me to tell me that they replaced the battery but the watch didn’t work. This was exactly where I was afraid of. Unfortunately a lot of unprofessional jewelers damage watches while replacing the battery.
I told them the watch was fine before and that I was sure they damaged it while replacing the battery. Instead of admitting their mistake they lied about it and told me the watch was already broken. There was nothing I could proof so I had to take my broken watch home.
After a few months I was able to go to a real watchmaker in my previous hometown and after looking at the watch he told me that they scratched the inside of the watch while replacing the battery and that the plate on the back was put back up site down so the crown screw was bent. He had to replace the entire clockwork and luckily my watch is working again.
It’s unbelievable that JB Robinson claims to be a jeweler but is too stupid to replace a battery. It’s one thing to make a mistake, they happen everywhere, but lying about it instead of making things right is the difference between a lousy and a professional company.