Neiman Marcus Natick

My husband went to NM to buy my standard perfume. He knew name but not difference in styles. Gave it to me for Christmas. Still working on my other bottle. Finally opened yesterday and it smelled so different. Went today to exchange it wouldnt honor the exchange. Was past 60 days and OPENED. How would I be able to tell if it was wrong if I didnt open it and smell it?? Refused an exchange. Customer service is terrible. Refuse to buy from NM again. Will go elsewhere after buying my perfume there for last 5 years.
May 15th, 2022

I decided to treat myself and go looking for an engagement photo outfit here. Was probably there over an hour and only one associate spoke to me the whole time. She nicely got me a fitting room, but once I got out there were exactly 0 people asking about the experience. I found a shirt and pants I loved but needed the pants in a smaller size. So I went hunting and found two associates standing at an abandoned register, not engaging with any of the other customers. I asked and they said "what we have is out". No problem, I just wanted to check bc the sale area was not very well organized and it was entirely conceivable there was another pair floating around on a different rack. The associate said "nope that's our only one." No mention of ordering or alterations, or suggestions for something similar, or even a "sorry, it stinks when that happens." Meanwhile the person in the fitting room next door to me had an associate checking on her every few minutes. Not a single knock on the door for me the entire time. It might be because I'm young and look it, but given experiences I've had in other stores, I'd be willing to bet at least part of it is that I'm visibly queer and shop in both the men's and women's sections of the store. Maybe it wasn't, I won't pretend to know for sure. I was also considering shopping there for my wedding dress in a few months but never mind.
Apr 12th, 2022

Loving the new Rose scents from Jo Malone
Apr 12th, 2022

Amazing fabrics ... prices I need less torso though
Mar 10th, 2022

The customer service is nonexistent. They have very little staff and the staff that is here is dismissive and rude. I understand that because they are understaffed every person is busy but when they offered to get a size for me they then said its on the t-stand at the front go get it. I heard they may be closing soon and with service like this it is not surprising. The dresses I was able to try on were in rough shape as well and I would have had to order one to receive it in an acceptable state.
Feb 24th, 2022