The Walking Company

Michael LaMonica _{on Google}

Feb 17th, 2020

Last week I went to the Copley place mall to buy a new pair of gym shoes. I like the walking company as they have good options with people like me with bad feet. The employees there were very helpful and I left with a new pair of shoes. I was told by the employees there that if I did not like the shoes I could return them within a month as long as they are in good condition.
After just one week I decided they are not for me. So I went to the Burlington location to return them. I was met with a young woman at the desk who refused to let me return the shoes as she said they were damaged. The shoes had the slightest amount of dust on the bottom of them that one could wipe off with just a wet paper towel, as I tried to show her. She said no she will not take them back because I wore them. I explained all I did was wear them on my treadmill and lift some weights just to make sure I liked them, but I did not like them. I didn't walk with them outside or anything. They were still brand new out of the box perfect condition, but she refused to help me. This went back and forth with her insulting me and getting very rude . She made the comment that this wasn't a shoe rental company.
I asked for the manager and she said she is the manager.
This went on for a bit but in the end I just left with the shoes and got no help. That is not how you handle customer relations and the manager there should be trained more with how to handle guest recovery. When you are the manager you should be trying to build happy customers so you get return business.
I definitely will not be back to the walking company again.
1-star

Samantha Desmarais _{on Google}

Dec 10th, 2019

The only place to buy your shoes! The orthopedics are the whole reason to go here. Although the shoes are more expensive, they will last a very long time and still support your feet. The women who work here are fantastic - very willing to help and very patient.