Potbelly

OK sandwiches but a lot of the staff could use a lesson in manners & customer service. Most of the time the staff act like customers are a nuisance & are barely civil. I understand that anyone can have a bad day, but the poor service is consistent. Food : 4/5 | Service : 2/5 | Atmosphere : 3/5 More
Nov 5th, 2022

First time, last time. It's a bit confusing inside. There is a sign that says "Order Here" so I tried standing as close to where that sign was pointing as I could. I got several glances from the staff behind the counter but not any real acknowledgment of my actual presence. I began to get an old, familiar sensation like I was standing at my bosses office door, waiting nervously for him to look up and address me. After a few minutes of that, something else occurred to me...Just because I walked through the door, doesn't mean I'm under any obligation to stay here. So I eventually left. Unfortunately I cannot speak to the quality of the food. As hard as we all tried the staff and I simply could not close the deal on that. I did however drive a few miles down the road where I found a family owned sandwich and pizza shop (Copeland Street Sub & Pizza). The counter folks were delighted to take my order. They were polite and pleasant throughout and they made a mean pastrami sandwich. Point being, life is hard enough. If I wanted to feel ignored and disrespected, I'd go to the RMV. I shouldn't have to feel that way ordering lunch at a sandwich shop on Saturday afternoon. To Potbelly Corporate, I would recommend instituting some Customer Service Training or greatly improving upon whatever training you currently have.
Oct 27th, 2022

Very good sandwich made by people who appreciate a good sandwich. It is reasonably priced and they have some great chips I've never heard of. The service was great and my sandwich preparer had some great suggestions. Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Oct 26th, 2022

Food : 5/5 | Atmosphere : 5/5 More
Oct 21st, 2022

I had high expectations but really didnt enjoy my meal or even the drinks. My husband wasnt crazy about his sandwich either. They messed up our order as well. The food is pretty expensive too. The atmosphere of the restaurant also wasnt very nice. The staff was pretty rude and tables were sticky.
Sep 6th, 2022