HomeWiz

Linda Mary Langley _{on Google}

Jul 23rd, 2021

I hired HomeWiz to repair or replace my at-least-24-year-old ceiling fan that had suddenly started making scary noises. After assessing the situation, they offered me three solutions at different price points, and didn't even flinch when I chose the most economical one (repair). They took care of the problem quickly and efficiently, and even thoroughly cleaned the fan for me while they were up on the ladder. Very impressed with this business! Service: Fan repair

Rob Finch _{on Google}

Jul 7th, 2021

Very happy with my consultation. Back in February my old furnace died. Dan was friendly and on top of getting my connected to the right resources and quickly. No one wants to be cold in the winter. If it wasn’t for his customer service the process would have taken so much longer. Thank you!!!

Kirsten LaFleur _{on Google}

Jul 2nd, 2021

Dan provided us with exceptional customer service. He gave us extremely helpful advice on the phone and took him time explaining things, so that someone with no electrical background could understand. I would highly recommend contacting HomeWiz and asking for Dan!

Tim Dwyer _{on Google}

Jun 30th, 2021

I had bought a Rinnai tankless water heater to replace my failing tank water heater, and found HomeWiz through the Rinnai website. They were very responsive and professional to deal with; through email, on the phone, and in person. I was very pleased with their work and their quick turn-around time with getting the new water heater installed and working as efficiently as possible. I would certainly recommend HomeWiz to anyone looking to get a tankless water heater installed in the Boston area.
PROs: Knowledgeable professionals, Tech savvy, On-time, Friendly, Well-executed end-results.
CONs: Upfront payment, which might be a determent for someone hiring them for the first time.

Emily Woods _{on Google}

Sep 4th, 2021

HOME WIZ/ H.O. ELECTRIC
I called Home Wiz/ H.O. Electric for 2 work items: 1) To install a Nest thermostat that I had purchased from MassSave and 2) To install a replacement Basement Watchdog Standby Battery that I had purchased from Lowe’s
They tried to pressure me to buy and install a new home automation system that I did not need. They were annoyed that I had purchased both the battery and acid, and the Nest thermostat and repeatedly said that they were not responsible for “customer supplied materials”.
Before the work started, Howard demanded payment in advance of $1264 ($799 to install the Nest thermostat which I supplied.. and $465 to hook up the sump pump replacement batter, which I also supplied). He put through the charge before the work was even started, even though on the invoice (which I had to request twice, and received one week after the work was done), it states “ACCEPTANCE OF WORK PERFORMED: I acknowledge upon payment, satisfactory completion of the above described work and the premises has been left in satisfactory condition.” I was not shown those terms when he handed me his smart phone, to sign what I believed was an authorization on my credit card. This is a deceptive practice, and I have never heard of any repairman who insists on full payment before starting the work.
They installed new wiring for the Nest thermostat. When they left, the heat was not working. I called them and they came back a 2nd time and told me that the thermostat needed more of a charge, and to continue charging it for an hour and stick it back on the wall, and they left. I let the thermostat charge for over an hour, then stuck it on the wall- and I then had no heat at all, in any zones. They returned immediately for a 3rd visit and discovered that a fuse blew on the main heating panel, and they replaced the fuse and I was back in business.
As for the Basement Watchdog Standby Battery, there is a fluid sensor that needs to be purchased and replaced when a new battery is installed. Again, Howard blamed me for not having the part – and told me I could hire him for another visit once the part came in. When the part came in, I called and they would only come back to install it if I wrote a good review. The job was not yet finished, and the battery alarm was still going off, so I refused. They had also placed a sign in my yard- which I had allowed in good faith, and then promptly removed. They also had the nerve to tell me they were offended that I didn’t give them $20 for lunch when they came to the house (after paying them $1264!). He attempted to pressure me to write a review, which was very unprofessional.
I have never had a home professional do work in my house and not provide a receipt promptly. I had to ask twice for a receipt for the work that cost me $1264. My experience is consistent with what I read in other reviews, which I wish I had paid more attention to before contacting them. Very disappointing, as they are a local business that is 1 mile from my home.
Buyer beware: Anyone thinking of hiring this company should read all reviews. I would not recommend Home Wiz/ H.O. Electric as they were arrogant, condescending, insulting, unprofessional and deceptive, and exorbitantly expensive.
Note: the experience was so traumatizing and upsetting to me that I wrote up my experience, and did not look at it for 18 months or so. However, I feel that my experience should be documented- in the hope that I can save someone else from being taken advantage of. Service: Thermostat installation