Rice Tire

Steve Bugden _{on Google}

Aug 3rd, 2021

I came in just as they were locking up. They reopened and replaced a tire that couldn’t be repaired. Really made my day as I was leaving town early the next day. Very professional and personal service ~ highly recommend.

Jocelin Villegas _{on Google}

Aug 1st, 2021

We have been taking our Commercial fleet of vehicles and personal vehicles to Rice Tires for over 8 years. In the past I have always dealt with Alex, but after my experience today with Jim and dealing with his unbelievably aggressive, rude, and extremely unprofessional behavior; Rice Tires has lost our business for good. I am still in shock that someone with such ill behavior towards a client ( in front of what seemed to be new hires) could lead with such poor behavior as a Manager. As a business owner, I would be outraged to see an employee of ours (especially a Manager) behave how he did today.
I took a personal car for an oil change and to have the brakes checked this morning. I received a call from a service rep around noon letting me know that the oil change was completed and he explained the scope of work for the brake job. I asked to have a quote emailed over to me. Once I received the quote, I called back and spoke to a young lady to let her know that I would not be moving forward with the brake job at this time, and let her know that I would arrive within the hour to pick up my car and she confirmed that it was okay. After arriving 1.5 hours later to pick up the car, I was rudely told by Jim that my car was not ready and that I had to wait for it to get assembled again because I had not responded to the email quote letting them know that I wouldn't be moving forward with the brake job. I then explained to Jim that I had actually called in and spoke to a young lady and she had told me it would be ready over an hour ago. Clearly there was a lack of communication on their end and this message had not gotten to Jim or the Service Dept. I asked Jim how long it would take for them to put the car together and he told me he didn't know, that he was busy and his guys were on break and that I "just had to wait". A decent apology for wasting my time or acknowledgment of their mistake would have been the proper way to handle the situation, but instead I got Jim's nasty attitude. When I told Jim that I needed him to provide a time frame because I had someone waiting on me outside, he got angry (to the point that his face turned red) started speaking to me in an extremely aggressive manner and raised his voice at me telling me he didn't know what I wanted him to do, that they were busy, that he couldn't give me a direct answer other than I needed to wait at least 30 minutes because that's what it was and there was nothing he could do. His tone, mannerisms towards me, attitude, and lack of respect were super low class to say the least.

N Turner _{on Google}

Jul 26th, 2021

I am a single truck owner operator my time is money they got me in and out in less than a hour the young lady at the desk was pleasant and efficient. This place understands if your wheels ain't turning you ain't earning thanks rice

Ann Stefka _{on Google}

Jul 22nd, 2021

Great service. I had a flat tire while on vacation and Rice Tire helped me get a new tire quickly and easily so I could continue with my trip.

Jack Ruppert _{on Google}

Jul 15th, 2021

Josh from Rice tire in Gaithersburg took great care of my vehicle. He was also very communicative and responsive. The team in the shop were efficient, professional, and respectful. Car runs extremely smooth and the tires are great. Thank you for the great service and product at an extremely fair rate.