Sustainable Energy Systems LLC

I had a system installed in 2018 and the installation went fine and system continues to operate fine. However, I now have a leak in my roof and have been waiting for over 2 months (first contacted them in Dec 2021) for someone to get in touch with me about coming out to remove the panels to fix the leak. I have called numerous times and left numerous VM's. Only response was in late Jan saying Service Dept was backed up but there was an opening in late Feb and Service Dept would be in touch. We'll its now early March and I have not heard anything back from anyone let alone actually gotten a date. Meanwhile every time it rains (and spring is coming) the water from the leak does more damage to my ceiling.
Mar 28th, 2022

Had a system installed almost two years ago. The technical end of the project - panel installation, electrical, inspections - went extremely well and resulted in a neat and well functioning system. I have had three issues, one loose wire, a faulty communication unit and a loss of connectivity with SRECTrade for credits; problems were addressed rapidly with little pain. The system is producing as expected with the expected payback - it's nice having $6.02 monthly power bills! I can't be so complimentary on their landscape repair at the end of installation, it left much to be desired!
Dec 7th, 2021

I would not sign up with company. Once you sign your loan there is no response from anyone. My solar panels came from Soleilinc. No telephone numbers work afterwards. I spent $50,000 on my panels this got to be a scam.
Oct 21st, 2021

This company does not do a good job. Firstly, they are not clear on timelines. I understand that this will take a while, but they should do their best to keep customers updated with schedules and what is involved in the process. Secondly, even though we had a technician out who did an in person review of the design, when they came to do the installation, they did not have the equipment necessary to do it. Thirdly, due to the height of our house, they needed to get a specific permit, but they did not do this. Part of their job is to secure the proper permits. It's very concerning to me that they aren't aware of what the proper permits are. Lastly, during the installation, they damaged our ceiling fan wiring that is in the attic.Also, their customer service is very lacking. When I called about these issues, the Customer "Care" was quite rude and didn't even apologize until I pointed out that their incompetence is what led to this.
May 9th, 2023

Among the worst customer experiences I have ever had! I signed a contract for solar panel installation with the understanding that it would be part of a home renovation. Language was added to the contract that the project would not begin until the home renovation plans were complete. The salesman assured me that I would be able to get my hefty deposit back as long as no work was done. The project manager (pm) told me no work could begin until my drawings were complete and a site inspection was done. -- Update: A few months after I signed the contract, the salesman did send me an email saying they'd be switching me to a different brand of panels because the original ones would be phased out. I agreed to switch to the new brand. The salesman emailed that they would send a change order, on 4/30/20 but then called on 5/1 later to say that they would still have the original brand, so nothing would change. I spoke to the pm on the phone on 5/4 and he told me the same. This is the phone call on which the pm claims I agreed to the purchase, yet the call was 6 days after the 4/28/20 order on which he claims my panels were purchased, so it's impossible. At no point before I asked to cancel my contract was I told that panels were ordered for me. In fact, both the pm and salesman clearly told me in emails dated 4/16 and 4/28 (note this is the date of their order) that they don't buy panels until the site survey is done, and if they made an exception, I'd have to pay in advance. This is why I agreed to switch to the new brand - I wasn't sure if my reno was going to happen. I didn't receive an invoice, nor have I been shown evidence that panels were purchased for me. I can back everything I'm saying with emails which I've shown them repeatedly, so the dishonest response to this review is unbelievable, though not surprising. I am also looking at my contract to find this clause that states they can purchase materials for any reason at any time - there is no such clause. In fact, it says "final solar layout to be determined after final roof/design renovation plan is provided by homeowner", as well as "Materials payment will be invoiced within 30 days of Site Technician visit". None of this happened, so again, it's unbelievable that panels were ordered for me w/o evidence and against everything stated in the emails, their own policies, and their own contract. --- After many delays due to the pandemic and contractors completing the drawings, prices for the renovation skyrocketed, and I had lost a lot of income. I had to cancel my plans, along with the solar installation. The contract states that the contractor can deduct from my deposit if they have done work on it or if they have ordered materials, but neither had been done for my project. Nowhere does it say the deposit is nonrefundable. I emailed the salesman to cancel. I was shocked to learn that not only would they be keeping my deposit, they also want $1500 more for panels the pm claims were purchased for my project. The two other "options" they gave me were to complete the project or forfeit my deposit. As evidence, the pm sent an order acknowledgment for an order (not even a receipt) of 94 panels for their inventory, which far exceeds the 20 on my contract, and a photo of a loose sheet of printer paper with my name handwritten on it, sitting on a pile of solar panels. He also claims I agreed to the purchase on a phone call that didn't occur until 6 days after the order. I've spent months typing emails to show that what the pm is claiming is impossible based on the facts and try to find an amicable resolution, but he is stubbornly uncooperative, will not return phone calls, tells me he is the only person I can speak to at the company, and continues to try to gaslight me into believing that I agreed to the purchase. The timeline of events based on emails, phone records, and the date of the order show that what he's claiming not only goes against his own stated policies, it is impossible. This company lacks integrity or accountability, and I would not recommend them to anyone.
Nov 29th, 2021