R Adams Cowley Shock Trauma Center

It's definitely not a place you'd choose to be unless it's necessary. A spinal cord injury took my husband there for surgery and ICU care, and I'm very thankful R Adams Cowley Shock Trauma is here in Baltimore. Our neurosurgeon Dr. Aarabi and the ICU nurses and techs were just incredibly compassionate and experienced. We felt that my husband was in the best of hands. So encouraging and kind. We will remember their gentle kindness for a long time with much gratitude. Unfortunately, all the good things pretty much end there. The front info desk people and others you encounter around and about are not very kind. They speak sharply, and sometimes truly rude, which you really don't need when you are traumatized and grieving the seriousness of the injuries and visiting everyday.  I'm in my late 50's. I really don't appreciate people speaking in a condescending tone like I'm bothering them.
Feb 14th, 2023

(January 25, 2023 at 3:45pm) University Of Maryland Courtyard Cafe. First time here. Unfortunately my daughter was in a bad car accident. Spent 18 to 19 hours in the emergency room. This whole experience was so weird, but I did learn several lessons thats for sure.
Feb 1st, 2023

Good hospital but staff is less than desirable!!! After coming to the hospital during a loved ones trauma and trying to meet them in the shock trauma. I was greeted by a not so pleasant man who stood at the door and directed people to the info desk. I explained why i was there and after speaking to the info desk i was allowed to sit in lobby to wait for family because only two were allowed in, the gentleman told me i couldnt sit or wait. I explained to them the conversation with the front desk and he told me that he will call security if i have a problem!!!! A problem!!! I couldnt believe what was happening. Is this how you treat people??? I work in healthcare and this was absolutely ridiculous. Previous experiences here have been good until now. I have never been in trouble, never been in a fight, but is going to get security called on me?? UMD you need to do better!!!!
Jan 9th, 2023

The care of my sister was horrible they gave her pneumonia and didnt even follow their procedure worst trauma center
Dec 11th, 2022

Nov 26th, 2022