Starbucks

Christine Thomas _{on Google}

Mar 17th, 2023

Service : 5/5 | Atmosphere : 5/5 More

Mervin Anius _{on Google}

Mar 6th, 2023

Food : 5/5 | Service : 3/5 | Atmosphere : 3/5
Recommended dishes Chocolate Chip Cookie More

Shawn Huff _{on Google}

Mar 1st, 2023

Recommended dishes Bacon Sausage & Egg Wrap, Iced Cinnamon Dolce Latte, Petite Vanilla Bean Scone, Cheese Danish, Java Chip Frappucchio, Double-Smoked Bacon Cheddar & Egg Sandwich, Salt & Vinegar Kettle Potato Chips, Evolution Fresh Organic Defense Up, String Cheese Parking space Difficult to find parking Parking options Free parking lot, Paid parking lot, Free street parking, Paid street parking, Valet, Free parking garage, Paid parking garage, Parking is unavailable More

KeiAnna Beckett _{on Google}

Mar 23rd, 2023

Today, March 17, I had a bad experience. This is not the first time I have experienced horrible customer service with these two employees, which is why I am finally writing a review today. This Manokeek location opens at 5 AM. I placed my mobile app order at 5 AM. However, when I arrived at 5:05 AM, the manager, David (wears a man bun/half shaved), and store associate Sarah (brown hair) did not open the store doors until after 5:20 AM. Including myself, there were (5) other customers outside waiting.
They never once acknowledged or apologized for the inconvenience to any of the customers. We never received non-verbals such as eye contact or any hand gestures to communicate while the store was closed after their opening time at 5 AM.
Quite frankly, they were very rude and would not acknowledge my presence when I politely asked to speak to a manager and for their names. After asking more than 4 times, they reluctantly revealed their names. Every single time David and Sara are working at this location, they do not adhere to the prestige and expectation of customer service I expect from the Starbucks corporation.
Additionally, I called the store several times while waiting and neither one answered. I did leave a voicemail. I am hoping to receive a response from a Starbucks representative as this is unacceptable as a paying and consistent customer at this location.