Martin Air Conditioning, Inc.

Nick Gerard _{on Google}

Mar 11th, 2021

Amazing experience! Called in the issue around 8am and they had me up and running before 10am without costing an arm and a leg!! Will definitely stick with Martin for all future needs!!

Julie Edwards _{on Google}

Dec 12th, 2019

They were quick and they did an awesome job!

Stacy R Broussard _{on Google}

Jan 7th, 2019

I have always received top notch service from Martin A/C. Gerald is knowledgeable and reliable.

00 NUTT _{on Google}

Nov 17th, 2019

First off this is a new house and these are the issues with my AC that have happened. First before we moved in we lost all freon on the lower unit (no problem I accept issues happen as I install medical x-ray equipment and we all make mistakes) Did take weeks for service tech to make repair but it was ok as we were not moved in yet. So two months later I can hear a vibration coming from the outside coil for the lower unit. I call and let them know it feels like the fan motor and or blade is vibrating. Martin's said the assembly would be ordered. Weeks and weeks pass and nothing along with many unanswered and unreturned calls. The day they were supposed to come they called and said the fan was damaged. So another needed to be ordered and by some miracle it would be in in two days. Wow so the first one took four weeks. Looks like to me it was not ordered the first time. So they come and fix the fan. Then a few weeks later the lower AC quit cooling again. I called and left a message. An hour later I get a call from Gerald Martin himself( not bad right?). Well I explain to him what's going on and he says it's not a severe situation and it was Friday afternoon and I know we all like our weekends. So I said can someone be out Monday? He says yes? I said the reason I'm asking is because for the fan it took four weeks. His tone instantly changed! Someone might be out monday or whenever we may be in the area. Says it's a Lenox problem or a nail!!! Wow so him or his guys don't make mistakes!!! Let's see I been in my house for 6 months, I took pictures of all line placements, no nailing has been done there so it might be a Lenox problem? Wrong it was a leak that they put electrical tape over!!!!! Yes I can't make that up. When the other AC company came out cause I no longer want Martin's on my property that's what they found!!! It gets better as well. So freon added and leak fixed AC is working like a champ. Then we check the a-coil. Wow the overflow pan under the unit is full. Light goes off ding ding ding. Martin's service guy that came for the first leak goes hey I adjusted your float switch for the water level cause it was getting high. I thought it was for a pump. Wrong!!! The pan has no drain so it's a switch to shut the unit off when the water gets high. Water should never be in this pan due to the internal pan being hooked directly to the home plumbing to drain. No water was going down the drain and the service guy appearantly didn't think it was a problem. So the new AC guy goes the fan is pulling the water off the a-coil and going through the fan. Wow so apparently water under a unit doesn't cause you to open a unit and see what's going on. If they would have they would have see all the water outside of the a-coil pan. So people Im sending out a strong warning that you are at your own risk with using this company. There will be pics attached of the inside of my 6 month old unit as well. I don't think he has a big enough man force so corners are cut and customers suffer!!!
Update!!! Here we are months later and the repairs that was done by the other company is still working and my units are running like a champ. If anyone needs a good AC guy call BJ at BJ Heating and Cooling out of Kaplan. Talk about a stand up guy. Really takes great pride in his work and keeps the customer #1!!!