Zippy Shell of Greater Louisville

If you elect to go with these guys instead of paying a few bucks more for more a more reputable place prepare to NOT be able to reach them, ever. There is only one lady that seems to be coordinating this cluster, and she is allergic to answering phones or returning voice mails. Days I tried. Days. the only semi reliable way to reach her is by spam calling nonstop until she finally deems it too annoying to not answer, and grace you with her melodious voice. This is already an annoying arrangement, made worse when they actually have possession of your stuff and you want it back, but are at her mercy for when/if she ever elects to call you back or pick up (but billing you for those days nontheless!) When I finally got through and had them bring the trailer with my stuff back, the driver informed me he is the only driver the company has, and, with it being thursday, and him being off during the weekend, I would have to have the trailer in my driveway until monday. OK, fine. On monday after the trailer was still sitting in my driveway, not allowing my use of my driveway, I texted the driver directly and was told he was food poisoned or something, and it would not be picked up on monday. OK. It's tuesday afternoon now, I left a voicemail on the main 'customer service' line of this place, since noone is picking up, because, of course, they aren't.... and the driver is not answering his txts either. What a pain in the rear. never again. only bright side is I didnt get anything broken in the process of storage, like some other customers, but mainly because i stored no thing fragile.
Aug 30th, 2021

It has been a month. We moved 5 hours away. Our things are still not in the state and we have been told that a delivery date is unknown and cannot be committed to. As a result, we are forced to live in a hotel since we will not have our bed or any other furniture. Completely unacceptable. Our things are half a day's drive away. It's been a month. Figure it out.
Aug 14th, 2021

Also got lied to, overcharged and even yelled at by the local office in Las Vegas.
Apr 6th, 2020

Jan 18th, 2020

Oct 29th, 2019