Pawsitively Paradise Dog Resort

We Are Now Fully Open - 7am to 6pm. We are a family owned business. We Provide Services for you and your Paw Family'. We are Now Booking for: Dog Boarding, Dog Day Care, Interactive Stay & Play Groups. Drop In Service & Grooming. Call or Text: Sherry (the owner) and Schedule Your Paw Family's Visit with Us Today.
May 4th, 2022

Jun 5th, 2021

First off, a paradise this is not. It's a little office building off Georgetown Road that you would never see if you didn't know it was there. I moved to the area from Chicago, and I know that looks can be deceiving, and its cheaper than some other places, so we gave it a shot. I didn't really get to see much of the place when dropping my dog off, but they seemed friendly enough, so I said, why not? Our dog, Fez, seemed happy when we picked him up, so we took him a couple days a week for about a month. Then one day, I caught some attitude while dropping him off in the morning because I guess I had forgotten to email and let them know he would be coming. Also, my pup came in off leash (there was no one in the parking lot or inside). I was told he needed to be on leash when brought in. Ok, he has come in off leash the last few times. Why wait till now to say something? So whatever, I thought maybe she was having a bad day. THEN, when on our way to pick him up, GPS says with traffic, we will be there right at 6 when they close. We call around 5:45 to let them know we may be cutting it close, but to go ahead and charge our credit card and toss him out the door when we pull up. They then start threatening to board him tonight (alone, in a dark room he's never been to before, in a crate, which they know he's terrified of). My husband is telling her we will literally be there AT 6. They continue talking, I'm not sure what is being said, but my husband is getting mad. When he hangs up, our GPS says we will be there at 6:02 and I start speeding and cutting people off. THEN the exit off Circle 4 is backed up half a mile, so I go to the next exit and backtrack. Meanwhile, my husband is back on the phone, explaining the traffic situation and saying we may be 2 minutes late. They say they're going to board him and we'll get him tomorrow. We're flipping out at this point, when she finally concedes and says she won't stay a minute past 6:15. We pulled in at 6:01. My husband went in and they didn't even have the dog ready to go. Needless to say, we found a new doggie day care immediately, and I'm happy paying more for their lovely customer service.
Mar 4th, 2021

The Girlies are excited to see the staff and owners every single time they are dropped off for a staycation. Love that they feel that this is another home.
Feb 25th, 2021

Terrible customer service. I made an appointment for two weeks out, for a date, no time. I thought I heard them say to drop my dogs off in the morning, apparently there was a cut off time I was unaware of. When I went to bring my dog in on the date of service the guy at the door was the rudest person I've ever met in my life. Instead of politely informing me I was 20 minutes past the cutoff, he said I was too late and wouldn't let me get a word in edge wise. He ripped the door out of my hands and shut and locked the door in my face while I was standing there with my dogs and 4 year old son. If he would have been a normal human being I would have apologized and made a follow-up appointment. Instead I will never return and will tell all of my friends with pets never to go there. I even called when I got back in my car, and when the rude man didn't answer, left a message for the owner hoping we could have a rational discussion before I put them on blast, but no one ever returned my call. If you care about your pet, I would take it somewhere else. If they treat a person like this imagine what they'd do to an animal left in their care.
Mar 29th, 2020