Jaguar of Wichita

sf 555 _{on Google}

Apr 7th, 2024

Firstly, the sales person I dealt with named Rhett was great, and this review is not a reflection of him. I bought a 30,000 mile single owner luxury car from same luxury brand Walser dealer that was not cheap in price and I also traded in a nice (maybe nicer after this experience) higher mileage vehicle for very little. I was told the vehicle I was buying had no issues. Within about 17 days of ownership the car's engine and heating system would not heat up and eventually threw a code for a dead thermostat, which on this car is like an $800+ fix. I contacted the dealer and let them know. I was told no problem let's work out a time to fix. I was than basically ignored for 10 days while I barely drove a car that couldn't heat up in below zero degree temps because I didn't want to hurt it. I then noticed there was a blown main drivers side large speaker, the gas tank would not notify any pumps at different gas stations to shut off and overflow onto the car and ground, there was a grinding rattling noise from the turbo if driving steady at 1400 rpms only, and the power inverting mirror on the passenger side door squeaked loudly everytime the car was unlocked and the mirror opened. I for the 3rd or 4th time notified Walser. I was directed to the service manager who told me "I don't know anything about what's going on or who you are and will have to get back to you." I was ignored for days on end again. They eventually drove all the way from Wichita to KCK with a flatbed and took the car back to fix only the thermostat, because they refused to have the same brand dealer here address the issues. I asked 2 different people to have a member of larger management contact me to discuss my experience as they have a guarantee to let you buy a different used car if the one you bought isn't up to par. I was not contacted even after bringing this up by anyone. The service manager eventually contacted me, and told me he reset the code and couldn't get it to come back on, treated me like he didn't believe me and was doing me a favor even though I provided their text lines pictures of the exact issue. They kept the car for over a week for a thermostat fix. Instead of bringing it on a flatbed, They then drove it back 200+ miles to me WITHOUT ANY COOLANT in it. I called and asked to have the service manager call me on Monday. Was never called back by anyone to this day.
I have had multiple Craigslist vehicle purchases that were smoother, better, and more professional than my purchase of the same luxury brand this luxury dealer sells directly from them.
I was essentially sold a moderately expensive low mileage vehicle that was misrepresented and than treated like a chump.
I would never, ever buy another car here again and recommend the same to anyone reading this. I don't expect a used car to be a brand new car, but I do expect with only 30k miles to be able to drive it safely, and to be informed of what I'm buying.
My time isn't free to me, and shouldn't be to you.

Mathew Salyers _{on Google}

Oct 5th, 2023

Nice Place

Derrick Slaton _{on Google}

Oct 3rd, 2023

Service department needs vast improvement. My son lost both of his key fobs and needed replacement fobs. Service department told him it would be 7 business days to a month before they could get the new fobs, but they were booked up for the next three weeks. I just can't believe there are that many Jaguars in the Wichita area needing service. The price they quoted him was also over double of what he had the new fobs made by a different vendor. The vendor had two new fobs programmed and the vehicle started within 10 minutes. I understand business, but this doesn't make any sense to me.

Michaela Slanchik _{on Google}

Sep 5th, 2023

Had my best car buying experience ever at Walser with Rhett, Mat and Christian. I found a car I loved online and had a personalized video walk around within 20 minutes sent to my phone. Went in to purchase the vehicle and it was so stress free. The employees arent commission based and it shows!!!!! No pressure to buy warranties I didnt need. They had awesome financing options too. Cant recommend enough

Stanna Cox _{on Google}

Aug 21st, 2023

Very disappointed with the lack of service. I called a couple of weeks in advance and scheduled the right rear tail light to be replaced as it was not working. Upon arrival of my car, they claimed they diagnosed the light thought to be bad and determined it was not serviceable. They would have to order the light in excess of $1,000 to change out. I live 2 hours away so I checked it myself at home by removing the tail light and determined the wiring at the plug was chewed through by mice so I spliced the wire within a half hour and now it works again. It clearly had never been properly checked at the dealership. I scheduled new brake pads to be installed but they didn't have those parts either as they told me they don't keep parts for that old of a vehicle. I have a 2014 Jaguar XF I bought new that only has #75 k miles. I feel they should have had pads there since I called ahead by a few week's and told them the brakes needed service per the sensor light. They supposedly couldn't rotate my tires as one of them had less than 3/32" tread depth. When I checked them, three of them have 5/32" tread depth and the fourth tire measuring 1/8". They clearly should have been rotated and is now a safety hazard. I took pictures of the tires while measuring and also of the tail light wiring before and after I repaired it. They said the car also needed a windshield wiper service but they would have to order that also. The oil change took 3.5 hours and the courtesy car wash was not done properly as the car still had dirt and soap on it. I would expect much better service and attention to detail from a professional luxury car dealership. I am a very disappointed customer. Not sure why I would ever want to return or recommend sending others there based upon my bad experience.
David and Stanna C.