Bank Iowa

I am a young woman who has banked with Bank Iowa for years. I visited their drive through facility tonight because their lobby was closed. I was highly disappointed with the service and was chastised for adding loose coinage into the machine that only specified "no rolled coins" instead of something more clear like "bills only" I was very disappointed with the tone the woman gave me from the start, as she treated me as though I was A) too young and B) not good enough to bank through Bank Iowa. I will be considering a new bank.
Mar 5th, 2024

Best thing about this bank was door closing behind me. Tried open account as potential new customer. Was told had make appoint. I needed open account for direct deposit. Was told needed proof of utility bill when we do paperless. They apparently don't want new residents to bank there. Find a different bank these people will not help you.
Aug 31st, 2022

Find a different bank. They like to charge fees unfairly. Made a deposit, the following day it shows it posted to the account and is available. Pay a bill, then all the sudden the bill comes out, overdraft fees and the deposit is pending. They switch it to pending to charge overdraft and conveniently take the overdraft before the bills. Shady bank. They steal from their customers. Seriously save yourself the headache. After 15+ years with them. Im done. Time to find a new bank!
Aug 11th, 2022

Horrible experience in dealing with the renewal of my fathers CD while he was hospitalized and in critical condition. Individual did not understand the verbiage in his trust regarding incapacity nor did she understand the term co-trustee. She was NOT a trust officer but a branch manager (glorified teller). Spewed recommendations that were not true. Upset my 90 year old mother. We had to involve the trust department of the bank where the trust was held and she still wouldnt back down from her incorrect conclusions. We are DONE dealing with this bank.
Apr 8th, 2022

Kyle and the staff at Bank Iowa were absolutely on the ball with all my banking needs.
Mar 7th, 2022