Chamber of Commerce

      U.S. Bank Branch

      ( 31 Reviews )

      U.S. Bank Branch
      • 3738 Westown Pkwy
        West Des Moines, IA 50266
      •   515-224-4323
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      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.5 - (31 reviews)
      9
      3
      1
      1
      17
      Read Our 31 Reviews

      Chamber Rating

      2.5 - (31 reviews)
      9
      3
      1
      1
      17
      › ‹
      • Mollie Carstens

        I had to stand in line for 15 minutes because I only had one cashier even though the bank was full of people trying to meet with a cashier there was multiple people sitting on the side of desk that couldnt get up and help the line of people!!! I dont care if you have a special name or do something different in your banking department but if you see customers, you should get up and greet them and help them!! Then I get told my card just has the US Bank logo on it. They cant help me. So what is the point of having your logo on somebodys debit card if you cant help them!!!
        Mar 10th, 2024

      • D H

        Horribly rude people who won't even bother answering the office phone. BANK ELSEWHERE.
        Mar 2nd, 2024

      • Aurora Jaqua

        The employees are friendly and efficient! Thank you.
        Jan 17th, 2024

      • Jenn Willoughby

        Slowest drive thru ever.
        Oct 16th, 2023

      • Laura Blythe

        I lost my husband, he always took care of everything. US Bank has been very helpful, especially Jon Helak at the Westown Pkwy branch. They've helped me with so much.
        May 28th, 2023

      Read Our 31 Reviews

      About
      U.S. Bank Branch

      U.S. Bank Branch is located at 3738 Westown Pkwy in West Des Moines, Iowa 50266. U.S. Bank Branch can be contacted via phone at 515-224-4323 for pricing, hours and directions.

      Contact Info

      •   515-224-4323

      Questions & Answers

      Q What is the phone number for U.S. Bank Branch?

      A The phone number for U.S. Bank Branch is: 515-224-4323.

      Q Where is U.S. Bank Branch located?

      A U.S. Bank Branch is located at 3738 Westown Pkwy, West Des Moines, IA 50266

      Q What is the internet address for U.S. Bank Branch?

      A The website (URL) for U.S. Bank Branch is: https://www.usbank.com/locations/iowa/west-des-moines/3738-westown-pkwy-bank-atm?utm_source=google&utm_medium=organic&utm_campaign=gbp_listing

      Q How big is U.S. Bank Branch?

      A U.S. Bank Branch employs approximately 20+ people.

      Q What days are U.S. Bank Branch open?

      A U.S. Bank Branch is open:
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 12:00 PM
      Sunday: Closed

      Q How is U.S. Bank Branch rated?

      A U.S. Bank Branch has a 2.5 Star Rating from 31 reviewers.

      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Nearby Citibank Locations

      Ratings and Reviews
      U.S. Bank Branch

      Overall Rating

      Overall Rating
      ( 31 Reviews )
      9
      3
      1
      1
      17
      Write a Review

      Mollie Carstens on Google

      image I had to stand in line for 15 minutes because I only had one cashier even though the bank was full of people trying to meet with a cashier there was multiple people sitting on the side of desk that couldnt get up and help the line of people!!! I dont care if you have a special name or do something different in your banking department but if you see customers, you should get up and greet them and help them!!
      Then I get told my card just has the US Bank logo on it. They cant help me. So what is the point of having your logo on somebodys debit card if you cant help them!!!

      Business Response on Google Mar 5th, 2024
      Hello Mollie, we are concerned to hear you are unhappy after a recent branch visit. We would like the chance to hear more about your experience and offer our help in any way we can. If you would like us to reach out to you, please send us an email to [email protected] and include details of your phone number, and reference number 28696. We look forward to speaking with you. Kind regards, ^Kim

      D H on Google

      image Horribly rude people who won't even bother answering the office phone. BANK ELSEWHERE.

      Business Response on Google Feb 15th, 2024
      Hello D H, thank you for sharing your feedback. Our goal is to provide a great customer experience, and it sounds like there may be some room for improvement. If you would like to discuss your experience further, please contact our 24-Hour team at 800.872.2657. Bankers are available anytime, and we are dedicated to helping in any way possible. Best regards, ^Katii

      Aurora Jaqua on Google

      image The employees are friendly and efficient! Thank you.

      Business Response on Google Feb 6th, 2024
      Thank you for your kind words, Aurora. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

      Jenn Willoughby on Google

      image Slowest drive thru ever.

      Business Response on Google Oct 30th, 2023
      Hello, Jenn. Thanks for taking the time to leave a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

      Laura Blythe on Google

      image I lost my husband, he always took care of everything. US Bank has been very helpful, especially Jon Helak at the Westown Pkwy branch. They've helped me with so much.

      Business Response on Google May 16th, 2023
      We are so sorry for your loss, Laura. Thank you for taking the time to let us know about your experience. We appreciate the kind words you shared about Jon. All the best. ^mr
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      Overall Rating

      Overall Rating
      ( 31 Reviews )
      9
      3
      1
      1
      17

      Write a Review

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