AT&T Store

Michael Martin _{on Google}

Jun 30th, 2023

The manager of this store, named Dayton, in Ames Iowa, sold me an iPhone SE back in April because I needed a phone that would work overseas while I was in Italy for 6 weeks. He told me I should replace my iPhone 7 with the SE because I could purchase a e-sim in Europe, and you can't put an e-sim on an iPhone7. He got me to buy the SE with the plan that cost $5/month added to our monthly bill.
I did that, got to Europe, bought an e-sim, which could not be installed on a locked phone. Of course Dayton would have known that.
So, I wasted 65 euros on the useless e-sim (which the Italian store would not refund), and am now stuck with a phone I don't want. To make it all worse, Dayton deceitfully included a $14/month insurance premium on the phone. He never mentioned this. I would never have opted for something like that. We discovered this yesterday and cancelled the insurance.
This whole transaction was completely fraudulent. It has cost me a lot of time, money and stress. So far, it looks like there is nothing AT&T is willing to do about this.
Or, AT&T, if you see this, are you willing to do something about this? I want you to take this phone back, refund what I have paid for it and the insurance, and compensate me for the useless e-sim.
I am completely disgusted with AT&T. Dayton was deceitful, because I cannot put this down to incompetence. This is a shameful way to treat your customer.
I would love to hear from you, AT&T, about what you are going to do about this.
Michael Martin
PS Yesterday (June 30 2023) I spent 2 hours in the store, being helped by Robbie, who was substituting for Dayton. He tried to be helpful, but there was nothing he could do about returning the phone. Company policy, don't you know.

Ty J _{on Google}

Jun 20th, 2023

Here on a Sunday at 1:35pm store isnt open even though it should be according to their hours of operation

Jason Johnson _{on Google}

May 20th, 2023

Good service

Quinn Hemesath _{on Google}

Apr 21st, 2023

Dayton made a tricky situation seem like its just another day. Quick and easy visit made even better by positive collaboration between employees to come up with effective solutions to your issue! Great work to their team, and I highly recommend a visit.