ADT Security Services

Kylee Wagner _{on Google}

Sep 16th, 2021

This is the first time I'm writing a bad review for any company, but I'm down to my last straw with ADT. We purchased a system for our home in November 2020, with the chance that we could move in the next year. We were promised that we could take our system with us to a new home with no charge, and it would still work. Fast forward to August 2021, we moved to Fishers IN & called to set up the system in our new home. We were told we could not set up our system and would have to purchase a new one. I was very upset, and called the ADT in Fishers, and spoke with a salesman named Jarrett. He let me know ADT would install a brand new system for free & I would only pay $44.99 a month. I agreed, but let him know I would not be purchasing anything else from ADT. The installer came out the next day, informing me after he had installed new equipment that I would have to pay for the new system according to the work order. We both tried calling Jarrett, the salesman, to get the work order corrected - and of course he would not answer either of us. Once the installer left, Jarrett then tried to argue with me over text message (LOL). I called corporate and told them the situation, and they told me the best they could do was give me two months free of ADT security. What a joke. We kept it because otherwise we would be out $1100 for equipment.... I have never been so upset with a company. Their customer service is terrible. They have one million different phone numbers to reach customer service and no real results ever come from needing help. All they want is to get your money. After our contract is up, I'd love to go with someone else. Don't waste your time with ADT. Giving them at least two stars for their installer, Jonathan, who was very kind. I also know the system itself works. The company is just garbage.