Menards

Apr 9th, 2024

Wonderfully clean and big Menards I'm used to going to the Menards closer to Chicago much smaller
Apr 9th, 2024

I used to love this Menards. I rented a truck today and the right windshield wiper kept falling off. I kindly told the desk manager, Camille, and she did not acknowledge me. She handed me the pre check/post check sheet to sign, and told me to sign it. I asked her if I should write that there was something wrong with the wiper and she said, sure, if you want. So I did. Another desk manager, Kelly, walked up to us and I had interacted with her when I picked up the truck so I told her about the wipers and she seemed to have a normal reaction. Camille then acknowledged me and the issue and called someone on the radio to check the wipers. She gave it a couple minutes, in not raining conditions, and decided that they were completely fine. I offered to show her how they were broken, and how I was able to shimmy them back on (and how that was a temporary fix that would come undone every 10-15 minutes under rainy conditions), but she blew me off right away and aggressively told me that she would only knock off ten minutes, as if a discount is all that I cared about. I dont trust that when Menards has a safety issue with their vehicles, that they would take the issue serious and get it fixed. I dont understand how someone that treats customers and safety issues with such contempt and carelessness is able to run the manager desk. I work in transportation and I understand what goes into checking vehicles and there was no reason for her to treat me or the situation the way she did.
Apr 1st, 2024

Mar 31st, 2024

Mar 3rd, 2024