Menards

A great selection staff was very helpful
Jun 18th, 2023

Great staff, selection is often limited
May 2nd, 2023

When I shop at Menards, normally I can't find or get adequate assistance. However, tonight, Cj in the paint department went above and beyond to assist us.
Apr 13th, 2023

My husband was shopping at Forsyth, IL Menards and laid his rebate card on a shelf while shopping and it was lost. We received it in the mail today from the the store. Above and beyond service at this location! And a thank you to whomever turned it in.
Apr 9th, 2023

Dealt with a manager named Tom pertaining to an order on counter tops. This was my first time ordering counter tops and it turned out to be a complete disaster. First of all, my order had multiple things wrong with it. The main one being the install kit was missing. When I picked it up the store employee informed me that my entire order was there and helped load it which was nice. After arriving home, my contractor notices that the install kit was missing with the order. I went back to the store and he had left for the day at 4pm and he was the only "manager" who could help. Kind of crazy that you leave work early on a Saturday. But that's neither here nor there. So now I have to wait until the next day to discuss the issue. The next day he advised me to call the company they contract to discuss the missing items. I'm sorry I thought I was doing business with Menards. Why do I have to call your 3rd party vendor? That's your job so I made sure he did that. Additionally, with all the mishaps.. my contractor charged me an additional $800 because of something that was out of his control. When I asked Tom if there was anything he could do about all the issues. He said no, there's nothing to be done. I definitely wasn't asking him for money, I did expect expedited shipping for the kit. Which I haven't received and it's been OVER A WEEK. This has caused me to complain to the store supervisor (Rob) and he told me to fill out a form that takes 5-6 weeks to get reviewed AND I figured out he's a liar too. The man told me I could print out my receipt because I accidentally left it at their store and it got tossed in the trash. I spoke to home office and they were able to provide me with one. All in all a terrible experience and I'll give my business to anyone else. Menards motto of "quality and service" was grossly NOT met. Shame on all involved. Do better and be better. OR find a different career path.
Mar 22nd, 2023