UGG Fashion Outlets of Chicago

Paola Cardenas _{on Google}

Apr 8th, 2024

The store is okay , the biggest problem is the customer service. The manager and associates are doing a terrible job. Just stating facts !

Bonnie _{on Google}

Feb 5th, 2024

Two cashiers, one male and one female. The female worker just walked in front of a customer without saying anything or manners. The male one was still taking his time to pack someone elses items and not helping to check out. It was the most terrible experience Ive ever had. Seems like there were a lot of bad reviews recent and manage was not doing anything. Wanna send the review the headquarter

G R _{on Google}

Jan 23rd, 2024

Their customer service is HORRIBLE! I went in with my mom on Friday Evening 2/9.
There were three employees (2 were standing by register and one was sitting on the bench) -
1. Didnt greet us
2. I had to stand in the register for one to acknowledge we needed help
3. The one sitting on the bench did not even get up when my mom was looking to try on her shoes. This was beyond to me. You see a customer needing to try on shoes and you dont get up. I was very upset by it.
They were so unwelcoming.
I love the brand but the CUSTOMER SERVICE is horrible. This isnt the first time Ive experienced this at this location.

Milica _{on Google}

Dec 30th, 2023

Came here to return shoes and asked security to help me skip the line because I am 9 months pregnant. She called manager but manager said no! Very rude, no empathy, unprofessional!! The worst experience ever in retail store!
Just to say I am a person who never writes reviews but this is unacceptable!

Khadija Ganiyeva _{on Google}

Feb 5th, 2024

Ill be calling to DM and to next authority level. There are a lot of bad reviews to refund and return. They are not doing their job. And shoes is very expensive. We bought shoes as gift for 13 years old and she wasnt here to try them on. She tried them week ago and besides it was small it has defect on it. It was dark brown spot on the side. We called to customer service and spent on the phone 40 min explained something. They said to go to store and exchange it. Lady name Courtney was very rude and stated someone was wear it even teen wasnt in here. When I asked her to provide me with district manager phone number and name She became racist and called security on pregnant women. I think this is very bad customer service for Ugg company to keep lady like COUTNEY working there. She discriminating and being racist to customers just because she doesnt want to do her job. I think UGG customer service has to take care of ppl who really likes them and dont ppl like Courtney work there