Hugh Masterson - State Farm Insurance Agent

Michael Hernandez did an excellent job on helping me sort out my house insurance, I would definitely recommend him to all, he is super knowledgeable and answered any questions and concerns. Thank you Michael, appreciate it!
Apr 3rd, 2024

I had the pleasure of interacting with Michael regarding my Condominium Insurance, and I must say, it was an exceptional experience. From the moment Michael first reached out, his politeness and the clarity of his communication stood out, especially appreciable for someone like me whose first language isn't English. Despite my busy schedule, he ensured the conversation was brief yet informative, respecting my time while thoroughly discussing the insurance details. Michael's professionalism extends beyond his immediate duties. Even though it wasn't required, he took the initiative to understand and adhere to my condominium association's regulations, customizing my insurance plan accordingly. This gesture, along with his consistent availabilitypromptly returning calls and emailsexemplifies dedication and customer service at its best. What truly sets Michael apart is his ability to explain complex insurance details in a simple, understandable manner without ever making me feel rushed or unimportant. His patience, positive attitude, and genuine passion for helping others are commendable. Palatine City is indeed fortunate to have such a dedicated and kind-hearted insurance agent. I am thoroughly impressed and satisfied with the service provided by Michael and strongly recommend him to anyone seeking insurance assistance. A big thank you, Michael, for making this experience so positive for me!
Apr 3rd, 2024

We have been with this agency for 30 years, and they never disappoint! Today, Deanna went above and beyond to fix a problem that I couldnt fix on my own. Thank you, Deanna!
Mar 26th, 2024

Mar 18th, 2024

Professional and efficient.
Mar 17th, 2024