Lexus of Naperville is located at 2480 Aurora Ave in Naperville, Illinois 60540. Lexus of Naperville can be contacted via phone at (630) 717-1578 for pricing, hours and directions.
Very bad experience with this dealership! is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for their convenience, they kept my car for three weeks, telling me that everything is OK and there is no blue smoke at the cold start, and that everything is OK with the car and nothing to worry about, the car got only 24,000 miles and it's still on the warranty, they refuse to see the problem and they don't want to fix it, when you will wan to buy a car from them they will be your best friend, when they will have to fix a problem on the warranty they will refuse and kick you out from the dealership parking lot!!! they don't deserve even one star!!!
R on Google
I will like to thanks Monse Rocha for helping me with my trade in and my new car purchase. she help me all the way with the purchase price, interest, and payment. she went above and beyond to help me with the purchase. Thank you.
Business Response on GoogleMar 28th, 2024
Thank you for your kind words about Monse! We really appreciate you taking the time to share your experience with us. Have a great day!- Eric Matway, General Manager, Lexus of Naperville, [email protected]
Mohammed Kanan on Google
Robert is hands down the best car salesman ever; was honest and took pride in making sure that the car we purchased was clean and that we were 100% happy with everything before we left the dealership, we did not feel rushed and we did not feel like he was trying to make any extra profit everything was explained and a simple manner, and the car is perfect and I would only return to Robert when buying more cars thank you, Robert.
Business Response on GoogleMar 29th, 2024
Buying a new car is so exciting and we strive to ensure everyone that walks through our doors enjoys their time at our dealership. We love hearing how helpful Robert was and that he lived up to that expectation. Enjoy your new car, Mohammed!- Eric Matway, General Manager, Lexus of Naperville, [email protected]
Casandra Hughes on Google
I went in there office and there were 3 people at the desk. One person looked up then continued doing what he was doing. I decided to look at one of the cars that was located just in front of the counter. I was there for a few minutes waiting for someone to address me. After 6 minutes I went across the showroom floor to look at another vehicle. I came across at least 2 employees, yet no acknowledgement. I decided to leave. I can't definitely tell you why I was ignored but I assume it was because of how I looked.
Business Response on GoogleMar 30th, 2024
Ms. Hughes, Thank you for taking time to advise me of your experience. I want to personally apologize for failing to welcome you into our facility. I can assure you my staff wrongly assumed you were already greeted. From time to time, we make mistakes. This is one of those times. I will share your example with my staff to eliminate a future occurrence. I hope you will forgive us. I invite you to contact me at any time to discuss this matter. I am happy to meet with you and apologize in person.Sincerely, Eric Matway, General Manager, Lexus of Naperville
Doug Lawson on Google
Excellent pre-sales, and great day of delivery experience from Sales, Service, and Finance. Also big thanks to Parts for helping me select some after-sale items I was interested in. Everyone was helpful, friendly, and accommodating. Thank you!
Business Response on GoogleMar 17th, 2024
Thank you so much for your kind words towards our dealership. We are so happy to hear that you had such a positive experience with us! We appreciate you taking the time out of your day to leave us a five-star review!- Travis Jackson, General Manager [email protected]
