AutoNation Toyota Libertyville Service Center

miguel mereles _{on Google}

Sep 20th, 2021

I recently purchased a used Toyota Tundra and overall I would say my experience was good. This was my first ever time going through the process of buying a car through a dealership. The sales people were not pushy and generally helpful which felt good, especially as a first time buyer. There was a small hiccup, with a poor "touch up job", but soon to be addressed. Thank you to Kiarnan, Luca and Sean for your help and cooperation.

Carla Contreras _{on Google}

Sep 19th, 2021

Mobi was awesome in helping us get our family car! He is honest, upfront, and very easy to talk to. Would recommend him a million times to everyone! However, when we received our 4Runner it wasn’t as clean as I expected since it still had dirt and dog fur on the interior. This was disappointing considering it was “detailed” and is more of an issue for whoever was in charge of cleaning it. But again, Mobi was great and I recommend for everyone to ask for him!

K P _{on Google}

Sep 18th, 2021

I Have great experience with Ricky Stephen’s, he is very friendly And definitely recommend Ricky.

Mahesh Surana _{on Google}

Sep 17th, 2021

Very unwelcoming sales rep.
Sales rep tried to sell what she had in her allotment and even advised me to compromise on the preferences I had and just buy the car she had.. When I wanted to pass on the car, she asked me reconsider my decision because somebody has paid a deposit already and I will miss "the best car". COME ON!! You were trying to sell a car that was already sold to somebody else? For a higher price? MSRP - $34K for a Rav4 hybrid XLE premium and dealer's final price was $45k :) :) This price is without any mark up :) because new cars sold here are without any mark up!! But, hey you would still end up paying more than MSRP for a new car because of various protection package they give (it did not look optional to me based on my conversation with the sales rep)..
When I decided to walk away, the sales rep cursed that I will buy a car from another dealer with $10,000 - $15,000 of mark up. Giving me an impression that all she cared was to make business "today" and did not care when her actions/words would force me to stay away from this dealership.
I made the right decision to walk away as I got a better car (new Rav4 hybrid Limited) for a price lower than the price that this dealership quoted for Rav4 hybrid XLE premium).. I honestly did not trust the sales rep
s words "We are the biggest dealers in the Chicagoland and do not mark up the prices"