Idlewood Electric Supply Inc

Jul 1st, 2023

The inventory is fantastic and the associated were knowledgeable about their products. But the customer service is truly abhorrent. Problems are dealt with by hostile call agents. Their behavior and lack of organization create real customer service problems. Its unacceptable. Ive left voice mails and have not heard back. It is cannot determine if I can correspond by email, which Id happily do. Troubleshooting is impossible without communication, which I couldnt not seem to initiate. When I finally got a hold of a person, their manner was frenetic. While some of these may be related to changes in technology, the root cause is human. This is a failure process, customer service, and support training.
Mar 2nd, 2023

Good hardware supplies. The store practices good COVID-19 safety procedures. The staff members were welcoming.
Feb 21st, 2023

John is very helpful when you need to chat about finding an obscure/outsted part or other solution. Long waits at electrical parts counter for years. Salesmen chit-chat with electricians while you stand there waiting and waiting. Idlewood sales policies and returns are stuck in 1990 - long waits for an old dot-matrix printer to finish and get signed by 3 people - if they're around. Don't let them change your mind when you like a certain color of LED strip lights. They are no help at buying expensive items like that. I buy from Amazon - much quicker - and often cheaper. 'A mystery how they stay in business. Wait. I know why. Their sales floor of $1,000 chandeliers and other over-priced fixtures help profits to pay for a slow staff.
Jan 29th, 2023

Sooo many light fixtures, but not the ones we wanted to see. Sales assistance is kinda light.
Jan 9th, 2023