Menards

I needed assistance with an online tile order and Shannetha R. went above and beyond helping me. It's hard to find workers that will help beyond when they can easily do what's required and leave it at that. Thank you, again!!!
Apr 1st, 2024

Mar 31st, 2024

Poor customer service. Took 1.5 hours to get assistance with a $551 purchase. Asked for assistance from adjacent department to call for help in department in question and no one called. Training and common sense is greatly needed. Terribly disappointed.
Mar 31st, 2024

Mar 6th, 2024

March 25th, 2024, around 8:10 pm. This Menards is actually my favorite that normally receives 5stars. The cashier, help on the floor, and even the employees getting the carts outside all had a very pleasant welcome and are so helpful. However, today, I had a return. I had the receipt for one item and couldn't find a receipt for the other item. Anam asked for my ID. I give the ID to her in her hand. She proceeded to put my ID on the counter. She told me the return amount and grabbed my two receipts, and the guest check and put it on the counter again. Since there is plenty of room on the receipt, there is no reason to touch my hand. I asked if there was a problem? Why are you putting everything on counter instead of my hand? Can you staple the receipt like all the other customer service cashiers. I've never encountered an unpleasant customer service until today.
Mar 27th, 2024