Potbelly Sandwich Shop

Sep 12th, 2021

Jul 23rd, 2021

I ordered through the app and when I came at the time it told me my food would be ready, the guy working there was incredibly rude and disrespectful towards me. He said “ay n word we closed” and i asked for my food or a refund it wasn’t that serious. So he got the manager involved and she was great and very helpful but the guy kept staring me down and rolling his eyes and then started “singing” curse words towards me including the F word. I will no longer support potbelly’s and I am upset I was called a homophobic slur during pride month. Absolutely disgusting behavior.
Jun 16th, 2021

My family and I came from MN and wanted to eat at POTBELLY because we love their shakes and malts. I walked up to the store and couldn’t figure out where the line started or stopped, so I asked the girl working where the line started. She rudely said, “we’re closed,” with an attitude. There were other customers in the store and the employees were still working. I work in food retail and that attitude would never be tolerated in my store. I am very disappointed and we eat at Potbelly often at home.
Apr 13th, 2021

Good sandwich! The sandwich Tech that made my sandwich took his time. He wrapped it really snug so that all the extras didn't fall out of the sandwich. Friendly service and toasted nicely. Quiet place to relax and eat off the beaten path of Michigan Avenue. It's on 4th floor right before you enter Nordstrom. You're GPS gets a little tricky in the building. Escalators are right immediately before the Nordstrom Entrance.
Aug 12th, 2020