Dalcamo Funeral Home

Zhuofeng Lei _{on Google}

Mar 3rd, 2024

Kind and knowledgeable staff

Na Suen _{on Google}

Aug 28th, 2023

Pros:
- Location proximity to the city
- Good size parking lot
- Immediate scheduling availability for an unexpected death
- Nice room ambiance with privacy
-TV provided for photo slideshow
Cons:
- No speaker system, not even a basic one. That means if you have more than 30 people and need to stand more than 20 feet away from the speaker, you wont be able to hear anything.
- Visitation hours were set for 3pm to 8pm. However, the night of, the staff said the food area downstairs is closing at 7pm and no food is allowed upstairs. We were so confused and scrambled to put the food away while there was another hour of visitation left. Many helpers went without refreshments because of that. What?
- The morning of the service, we set out the refreshments again since we had so much left over. Without communicating to us, they packed everything up and said we were not allowed to use that area anymore.
- Our sister was 42. She didnt have white hair when we said goodbye to her on Monday. When we saw her at the funeral home on Friday (four days later), her hair had prominent white patches, making her look much older than she was. We asked the staff if they could please help turn the hair black (use mascara? dye? paint?) and he ARGUED with us, saying it is what it is. At the end, he said hell see what he could do and it only improved minimally.
- White gloves were NOT provided for pallbearers. They also had to actually lift the 400lb+ casket down a few steps.
- The person leading the pallbearers down the hallway at the cemetery was practically speed-walking. The pallbearers were told to keep up. What the heck?
- At the cemetery, we wanted to spend a few minutes saying goodbye to our sister but we were told to quickly walk by the coffin and exit to our cars. Our entire group had less than five minutes inside the cemetery. We didnt get to put flowers on her coffin let alone spending a private moment with her.
Conclusion:
We felt rushed every step of the way. The general impression we had was that the staffs at Dalcamo wanted to get the job over with. If you cant empathize with our grief, maybe dont work in this industry anymore. One of the staff was wearing a pretty orange-peach top like its just another day at the office. Complete disrespect and disastrous communication, ruining all the most important moments for us. Will not work with them again.

Bello Bello Maza Maza _{on Google}

Feb 11th, 2023

The the boy who answered the phone has no respect

Thomas bailey _{on Google}

Nov 3rd, 2022

Dalcamo family is fantastic