Metro by T-Mobile

Jul 9th, 2021

Jun 12th, 2021

Excelente atención al cliente
Sep 25th, 2020

I went in to make a purchase at this location because I was disappointed at the service I received at a different location. The service I received the first day I went in, which was the day I wanted to switch to Metro, was not bad. They were able to answer all my questions and were able to set up my phones. But, I called Metro the following day because my international calling wasn't working. Here they told me i was only supposed to have paid 134 and cents, but the store location charged me 161 and cents. I called the store to see if a mistake had occured since Metro customer service stated that i was charged incorrectly. The manager of the store was completely disrespectful and rude screaming at me stating that the 28 dollars were taxes and that it should be common sense that I was going to be charged that extra amount. Metro customer service said that the taxes of the activation were already included and shouldnt have been charged an additional 28 since the phones I had received were free. They also failed to set up my internationall calling correctly. They applied it to a plan that it cant be applied to. In all, there is no need for a manager to be rude and scream at a custoner simply because they are calling to ask a question or to clear up a misunderstanding. After the two horrible experiences i received at the two different locations I will no longer be doing bisiness with metro in store.
Mar 12th, 2020

DO NOT WASTE YOUR TIME! The sales person was more concerned with her commision when i added a line. Causing my service to be cut off 2 weeks after making a full payment. The staff present when i returned were of no help at all. .
Feb 17th, 2020